Hi Ladies,
We recently chose Sproullie Designs to do our boarding pass invitations after the fabulous reviews found on this forum. We sent Sarah our deposit (which she confirmed receipt of) and now we have been unable to reach her for 2 weeks. I understand she may be busy and backed-up (our order was not a rush), but we are left to believe she is ignoring our 3 follow-up emails. I run a business myself and am shocked someone would do business this way. I'm not here to trash the company, I am just looking for an explanation (they are on vacation, there was a family emergency??)- I really loved her work and was looking forward to using her items for many aspects throughout the wedding. I am saddened that we have now lost time and have to find another vendor. Not to mention the deposit that was already paid.
Does anyone have any insight, had this happen to them? I'm still hoping to hear something and am perplexed why everyone else had such positive experiences and I cannot get a response.
Thank you for reading- any help is appreciated!