I had a HORRIBLE experience with Destinationweddings.com!!! DO NOT USE them!
Where do I start....
Trying to get rooms under contract, this took several weeks, and every time my TA Brittany Schiffler would send me a contract, there would be some detail changed, like the type of rooms reserved or the price, or the dates. I would ask her to correct the issue and she would resend a contract; however, now the date at which everyone would have to book their rooms by would change, (to a much earlier date). This happened several times. I should have known then.
Then when my guest attempted to book, it would take her several weeks, in some cases, to get back to them. Also, when she did return with their quote, many times it was wrong, or for much higher amounts then I was quoted. Good thing I let my guests know what prices they should be paying, because they were able to catch these discrepancies.
That brings us to 1 week before the wedding in Mexico. None of my guests have their travel documents. Including myself and my fiance. My paper work arrived 1 day before my departure. We were told the paper work was to go out 2 weeks before departure. There were several guests that never received theirs and had to call destinationweddings.com's corporate office and speak to about 5 people before they got their documents faxed to them.
Now it is wedding time. My now husband and i were meeting with our wedding coordinator and were going over the rooming list. The wedding coordinator had identified that there were 4 quests that were scheduled to leave the Thursday BEFORE our wedding on Saturday. This would not have been that big of a problem except for the fact that the hotel was now sold out!!!!
So there was one no show at the hotel and one of the couples were able to stay in that room. As for the other couple, one of our wedding guests had his own room and offered to give that room to the couple, and the one male guest shared a room with another friend.
This guest that gave up his room is still attempting to get a refund for his room that he did not get to use. It has been almost 3 months. He has continually tried to contact destinationweddings.com and has been getting the run around.
These are just some of the issues....I could probably go on for days about all the little mess ups there were.
So, long story short, my experience with them was a NIGHTMARE!!! No not use Wedding Destinations and Planning | Destination Weddings .com at any cost!! You will regret it.