That's how it seems to be with DW.com--either the TA is awesome, or it not helpful at all. I am using them, and I LOVE my TA. She has been a complete lifesaver, and if it wasn't for her, I wouldn't even be at Azul Sensatori. I was planning to do my wedding at another resort, but she hooked me up with an awesome deal at AS, and I am SOOO grateful!
on another note, I am posting like crazy on all of the boards, trying to move up to junior member! Work is super slow, so this is my new goal today, lol.