JSimMCP

Your Welcome Leigh! Im about to write more for the review so be looking for it. My wedding coordinator was Cristina Suarez. Our meeting lasted about an hour and she really went beyond what I expected! I really just let her take the lead and she did a fabulous job. The picture package we chose was the $520 one not sure. It included I think 62 pictures and then the CD with all the pictures on it.

Hello Everyone! I wanted to write and let everyone know how our wedding went and write a short review until I get my pictures loaded up. We got married on June 5th and it was absolutley perfect. WEDDING DETAILS Wedding Date / Time – Sat, June 5th, 2010 / 11:00 a.m. Wedding Coordinator – Cristina Suarez Wedding Package - Complimentary Gazebo – Bugambilia Cocktail Hour - Small Ballroom 12:00-1:00 p.m. Total number of guests including Husband and I - 20 Our stay – February 28th Most of our guests stay – June 1 – June 5 Honeymoon – El Dorado Royal from June 5 – March 9 Photographer – David Pena (resort photographer) Overall Experience A I can not to begin to tell you how perfect our wedding was. I was so nervous about everything coming together but finally I just had to let go and just hand over everything to my wedding planner and she did a terrific job. My wedding was better than I ever expected and everyone had a great time. Wedding Coordinator A+++ Our wedding coordinator was Cristina Suarez. She did a fabulous job. From the very beginning of starting planning with her she was ahead of the game. I did get agitated once because I requested pictures of gazebos and she told me she already picked the location. After a lot of thought I decided to really just go with what she said because she has done it a bunch. So I did! From that point I didnt get stress out about any of the details and really did most of the planning when I got there. During our first meeting with her we went down a check list and I said yes or no and picked out everything. It was stress free which I needed trying to graduate college and plan a wedding. After that meeting I really didnt see Christina until the day of the wedding when she brought me my flowers. She was really great and went above my expectations. The Resort B This is a tough one. The resort was absolutley beautiful but it was empty. I believe they said it was at 25% capacity when we were there. They seemed to keep the grounds neat but some areas could use updated. (If we didnt go to the El Dorado on our Honeymoon- which was awesome!!! than Im not sure I would say that) Everyone that worked there was so kind and helpful. Anything you needed they would make it happen. The beach was ok (lots of seaweed..but not bad) Still very pretty. I dont think I stepped foot on the beach the entire time until we took pictures..the pools are so nice you dont even think about it. ok...Well I am sorry guys but thats all I can write right now. I have to go back to work. I will write a little at a time because my schedule is so limited. I will leave you with this until next time..My pictures turned out better than expected...wonderful!!!1. The flowers were awesome just what I wanted and more and we only spent about an aditional $1500 and had an awesome reception and wedding. I will also try to get my pictures loaded for next time. I hope everyone is having a good week and I will update soon! -Jenna

Quote: Originally Posted by tiffani1980 Hey ladies, I just put my review w/pics in the wedding review section, enjoy!!! Hey Girls! Can anyone direct me how to get to the Review Section? I cant seem to find Tiffani1980's review. Thanks a ton- Jenna

Hi everyone! Does anyone have any suggestions on how and when to distribute OOT bags. I would realy like them to be in the rooms when the guest arrive but is that possible? Any information would help. Thanks a bunch.-Jenna

Hi everyone! Does anyone have any suggestions on how and when to distribute OOT bags. I would realy like them to be in the rooms when the guest arrive but is that possible? Any information would help. Thanks a bunch.-Jenna

Quote: Originally Posted by Woodsylou Hi Ladies i'm new! i get married next July at the moon palace! this website and this thread in particular are fabulous, it's been such an insite and help reading everything!! i have only just started with the planning, but i want it to be as laid back and low key as possible! Welcome! Congrats.

Quote: Originally Posted by Camie78 Hi Ladies, I am going to preface this review in stating that I believe our wedding and experience at Moon Palace is vastly different than any other bride has experienced previously. The reason for this is that the Swine Flu (H1N1) hoax/media blowout was announced 3 days prior to our departure date and nearly a week before our wedding date. One could say that I am very bitter about the way the situation has been and continues to be handled by the media. I stressed out the entire time wondering if my guests were going to cancel, if flights would be canceled, and if we would be able to get to back to the US. This made the trip less than enjoyable for me but that’s neither here nor there at this point. Due to this Swine Flu BS, travel to Mexico came to a screeching halt and occupancy at the resort hovered around 35% when we arrived and around 25% by the time we left. They said that they had less than 1,000 guests at the resort and they usually hover around 5,000. It was not uncommon for us to look around and see a 1:1 ratio of staff to guests in any of the restaurants, bars, or pool areas. We had several guests who flew down on planes with less than 20 other passengers (these planes have a max capacity of 250 passengers). Our flight to Mexico contained 50 passengers and was roughly 50 on the way back as well. So here goes… Wedding Package: Classic Catholic Wedding Coordinator: Pilar Capilla (preliminary) and Lily Sanchez (permanent) Wedding Site: Chapel Gazebo @ Moon Palace Golf & Spa Resort (Cancun) Wedding Date/Time: 05/02/2009, 6pm CST Number of Guests: 24 including Pete and I – 3 guests cancelled their trip the night of our departure Air Traffic Noise On average we heard maybe 2 plans per day while we were at the pool. Monday was by far the busiest day when we heard maybe 6 planes. Overall, I would say that plane noise is a non-issue. Size of the Resort My first impression when we walked into the Nizuc lobby was “this isn’t as grandiose as I thought it would be.†The property overall is very large, however, not as large as I thought it would be. You can walk from the far end of the Sunrise pool to the beginning of the Grand side in about 10 minutes. It’ll take you 15 if you stop for a drink refill in-between Sunrise and Nizuc:) We did venture to the Moon Spa/Golf Course one night for dinner and that is when I really realized how large the resort it. First you get on the lobby-to-lobby bus which will take you about half-way to a bar that is located in the middle of nowhere. From there you have a drink and wait for the golf carts to come and pick you up and take you on the rest of your journey. It seemed like the restaurants on the golf course were super far away from everything. If the resort had been busy, the size would have been an issue for us when trying to find guests. Since there were so few people at the resort we had no issues finding anyone; this has its draw backs though because there were times when we just wanted to be alone but someone would always find us. I spent a couple hours one day walking around the resort taking pictures of the property for you guys. You can access the photos by clicking the link below. I named each picture with what it was and added comments to some of the photos. Enjoy! Kodakgallery.com: Slideshow OOT Bags Canvas tote bag filled with a beach towel for each guest, a card with the itinerary of planned events, and travel size toiletries including: sun screen, hand sanitizer, lotion, Shout wipes, lint roller, J&J first aid kit, Rolaids, and ibuprofen. In addition to those items we included a snack size bag of candy of both of our favorites: sour patch kids and peanut M&Ms. Bugs/Mosquitoes I didn’t see a single bug or mosquito in the 7 days we were there. Cleanliness of the Resort The resort is exceptionally clean aside from the stupid pigeons and birds that feed off all the food that people leave out at the pool. Often there was bird poop on the chairs because the birds hear the food come out and they are like hawks – they even know how to open the Styrofoam containers. There is also a black cat that seemed to live on the property that we saw meandering around several times. Tipping I recommend bringing thank you cards (pre-written out because you’ll forget to do this on your big day) and having a set amount of what you think is acceptable to tip prior to arriving at the resort. Below are the tips that we gave throughout out time at the resort - no idea if this is what we should have done but I feel it was within reason. WC #1 Pilar = $20 WC #2 Lily = $60 David (photographer) = $80 Maid service = $2-3/day Room service = $2-3/per room service order iPod DJ = $0 Servers at cocktail hour and private reception = $50 Father Benedict = $40 Wedding Coordinators We started our process working with Pilar who is the manager of the wedding coordinators. She was really great to work with and recently had a baby so is out on maternity leave. Our permanent wedding coordinator was Lily Sanchez and I can’t say enough good things about her. She is absolutely adorable – she’s like 4’10†(I’m 5’10†so I felt like a giant next to her) and so quiet and patient. We met with Lily 2 days before the wedding and she had everything all laid out in our folder and had all of my emails organized into an Outlook folder with our wedding confirmation number. We went through every decision and she made notes on the paperwork, drew pictures, etc. The wedding office is very organized. I work in software development so I was impressed to see that they have their own internal application to schedule, create invoices, and organize all the little details of your wedding electronically. I recommend you take notes during your meeting because a couple days and several cocktails later (coupled with nerves) you may forget some of the details that she told you at the meeting. For example, I couldn’t remember if she said they were going to deliver the flowers to the room or at the chapel so I was stressing about if we should stay in the room or go to the chapel. Take notes, I wish I had as I didn’t realize I would go to brain dead on my wedding day. Lily was with us from about 5:40 – 8:30. She pretty much owned me and ran the show. She had to tell us when to eat, cut the cake, etc. She’s the only one that kept the show on track as we were sidetracked with our guests and drinks. “Ms Camie, please walk down the aisle now.†“Ms Camie, you should eat now.†“Ms Camie, you should cut the cake now.†Never once did she tell me that I should drink. Apparently I had that action item under control. LOL. Beauty Salon My overall impression is that they were for the most part unorganized. We opted to only have manicures (I felt their hair dos were like 80’s prom hair. Seriously.) and we had no issues getting appointments but I have no patience for un-organized people so I was annoyed. Restaurants In our opinion, the best restaurants are: Los Caporales (Nizuc, Mexican) and Palapa Barracuda (Sunrise, steakhouse). I would recommend you have your welcome or wedding dinner at the steakhouse if at all possible. Other restaurants we ate at were: El Manglar, Arrecifes, and La Trattoria. Overall the food at the resort is much better than any other all inclusive resorts I have been to (RIU, Radisson, Barcelo). Room Service Hamburguesa anyone? The fries taste like McDonald fries (not kidding). Order them at the pool bar fresh and you’ll see what I mean. Other excellent items on the room service menu are: mixed fajitas, chicken nuggets, hamburger, and fries. Love the room service idea except that I think I gained 10 pounds from it. Dress Pressing $50.40 and it shows up in your room magically the day before your wedding. It was fabulous and I would never recommend getting your dress pressed at home because its going to get wrinkled. It was so hard to carry the dress through the airport with all our luggage. I wish I would have just packed it to begin with. Photography We requested David Pena and he is who we got. There was a communicate issue where either Lily did not tell David that we wanted the family photo session prior to the ceremony or he just didn’t understand but he showed up at my room at 4:50 expecting to take pictures of me getting ready which I was already in my dress and ready to go as we had the family photo session at 5. He did a really fantastic job when it was his time but then kind of lost his place at the cocktail hour. I saw him standing around and then ran over to him and said that I love candid shots and then he started taking lots of them. We had photo package E which included a family photo session, the ceremony, bride/groom session, and 1 hour of cocktail hour. The total was $950 + $65 because they need 72 hours to touch-up/print and we had left the resort before the minimum 72 hour time limit. Currently waiting to receive the photos and will post as soon as I have them. Flowers I had a bunch of calla lilies and then the bridesmaid had smaller bouquets of a similar flower. We also purchased two bags of flower petals – highly recommended and then got calla lilies for the altar (not necessary). The flowers did not show up until about 20 minutes prior to the ceremony so all my photos with the wedding party and family will not have any flowers. Not the end of the world but I was wondering where they were the whole time and if they were going to show up. Gazebos The chapel gazebo is the best gazebo. Not because this is where we were married but because I truly think it is the most elegant and gazebo. Note: if you see pictures of the pews with pew covers, know that those are the protective covers that they put on the pews when the chapel is not in use to prevent them from being destroyed by bird poop, cleaning solution, and salt water. We had the red carpet removed and I am glad that we did – just tell your wedding coordinator when you meet with her and it’s no problem. Priest/Ceremony I’m not Catholic, or religious at all for that matter so I really have no idea how things go during the ceremony. This part was all Pete. The one thing that surprised me/upset me was that the priest threw water on my head/in my face when we entered the chapel. There was so much water on my face that I had I spent the next 2 minutes wiping it off on my hand. The priest struggled with English and went on with a bunch of nonsense. He became the running joke for the rest of the trip. I’d recommend bringing your own priest. Horse Carriage Over the top and not worth the $130. Cocktail Hour Lots of food with high top tables, some folding chairs, a couple servers, and a bar. Ours was held at Venado Garden which overlooked the beach and is kind of in front of the Grand side. Private Reception Well worth the money – we had ours at Venado Terrace which overlooked the ocean. I would not spend any money of custom decor - the scenery does all it needs to do. The food was excellent (Cajun buffet) and the service was tip top. Since we had planned to go to the disco after the reception (and it was closed), I asked Lily if she could hook us up with a ballroom or if we could stay on the terrace longer. She allowed us to stay on the terrace until 11 when we were originally to leave at 10. At 11 we had golf carts waiting for us to take us to the Sunrise lobby bar. Music – iPod Package (4 hours) I spent MANY hours picking out music for the cocktail hour, dinner, and private reception. I was surprised to see that there actually is someone manning the iPod station with his own iTunes. I had to lay down the law with him twice because I had one super drunk guest who requested two different songs in the middle of my dance playlist and the iPod DJ played them! Overall it went well but there was no tip for iPod DJ. They provide the cord for the system and the music played for the cocktail hour, dinner, and dance. Liquor Selection Excellent liquor selection. Absolut Vodka, Stoli, Crown, Jack Daniels, Bacardi. The problem for our crew was that all the flavored vodkas are located at the lobby bar at Sunrise. We didn’t find this out until we had been there for two days which was sad. From then on we ‘imported’ flavored vodka to the Nizuc side via water bottles that the bartenders filled up for us. This act was somewhat trashy but well worth it. Helpful Hints 1. If you chose to do your own hair or have someone do it for you, I recommend bringing a power strip because outlets are sparse in the rooms. Also consider bringing an extra hair dryer if you think you will need to have people using the mirrors and drying hair at the same time. The area by the bathroom sink is very cramped. 2.Use room service. It was so nice to come back to the room after being at the pool all day and order room service to tide us over until dinner. 3.Bring lots of $1’s to tip. I have been to many all inclusive resorts and I have never tipped as much as I did in the first two days at the resort. There were tons of things at the resort that I was not expecting to have to tip for including: room service, when they bring the bottle of champagne to your room, when they bring the rose to your room, when they bring the other bottle of champagne on your wedding day, when they deliver your after-wedding breakfast, when they deliver your wedding cake the day after, bartenders, bellmen, tour operators, etc. 4.With the passport promotion, each room gets a $25 credit to the casino. All you have to do is go to the front desk at Sunrise, get your gaming card and then head over the casino. If you feel like having the cash instead of gambling, play a game and then cash in your gaming card. 5.If you plan on going on the zip line tour, bring a pair of tennis shoes and clothes that you do not care if they get ruined and lots of bug spray. While we did not take this tour, we inquired and were told that our shoes and clothes would be ruined after the trip and that we would be eaten alive. 6.Bring your dress and ceremony CD to your appointment with your WC. 7.Bring a list of photos that you want to get with designated people to keep the family photo session running smoothly and efficiently. This saved us. 8.Prepare notes to be given to your guests as they arrive prior to getting to the resort or right after you find a good meeting spot at the resort. Its not worth the stress of trying to run to the lobby to find people when you “think†they are going to arrive. Have them meet you. 9.Bring a drink mixing book and insulated mugs. 10.Bring a waterproof watch with you to the pool or wherever you are at as there are no clocks ANYWHERE! 11.Bring an iPod dock station where you can play music when you and your bridesmaids are getting ready. My SIL brought hers and the first night we used it when we had ‘modified discotech’ in room 6310 because the disco was closed but we also used it during getting ready time. 12.Rent the bikes and take a ride around the property one day. 13.Be sure to visit Moon Grand – it’s fabulous. We spent most of our time there, mostly because its happy hour every day, even when you don’t need two drinks at a time 14.A 15†laptop will fit in the safe in the room. I’d question a 17†laptop. Bring yours if you have one or you can use the public terminals located in ‘Sweet & Coffee’ in the lobby. 15.Reconsider getting flowers for the altar. At the end of the day I thought they were a waste of $180. 16.Consider getting the bags of flower petals for your guests to toss when you walk out of the gazebo. $35/bag and we had 2 bags for about 25 guests. 17.Put sunscreen on the tops of your ears, hairline part, hands, and tops of your feet. Not sure how I forgot these areas but I did. 18.All the pool bars serve food. Ask for a menu if you want something because it’s not really apparent where to order or what they offer. 19.Ask your wedding coordinator for special alcohol for your private reception (for example, flavored vodka) 20.If you do decide to get your dress steamed at home, consider putting it in a space bag to prevent it from re-wrinkling. THanks for posting this! Very helpful!!!

Quote: Originally Posted by Andrejka I just had to comment... I photographed a wedding at Moon Palace this past September and it was absolutely gorgeous... I was a little hesitant being that it was kind of "Cancun" and that it would be a bit cheesy... but I was completely impressed. The staff was professional, the locations were beautiful, and the food was good. If any of you want to take a look... here' a slideshow of the pics. My couple (Elizabeth & Will) truly utilized the whole resort (golf, spa, private dinners in different locations inside and out)... if any of you are wondering what it was like feel free to contact me. As a person who sees a lot of resorts... this one was top notch. Elizabeth & Will Congrats... have fun! A Love the Pictures! They were great!!! Thanks for posting them.

Im really sorry to hear this! Good Luck with your claims.

CB280182! How neat. Im getting married at Moon Palace on June 5th! 3 days after your wedding. How far along are you in planning?

I agree with the post above

Thanks for sharing!

thanks for sharing!

Really cute! Good job on them...they look great.

So Cute! Good job..you did great on them.