Quote: Originally Posted by Jules Hi ladies,
We ordered mugs from discountmugs as well and we didn't see the "brokerage fee" anywhere. Can someone enlighten me on what this is? We have already paid for the mugs and shipping. Are you saying there is going to be another charge once they are delivered?
Thanks for your help! As echo2_62 said, you will be billed when your order is delivered by UPS and they may not release the package until you pay. The charges are for both duty (by the government) and then brokerage (by UPS). UPS ground shipping is known for these fees so avoid UPS when you can. As I said earlier, I tried to get discountmugs to ship USPS but they only use UPS but I guess-timated the brokerage and it was still cheaper than other options in Canada.