Gwen

Sorry for the multiple posts, I guess we just wanted to be heard so that everyone knew what they were getting. And by the way ladies, we essentially demanded that upcoming brides for the next few weeks be notified immediately, but the management wanted nothing to do with that. Sorry again for the presentation of the posts, I'm surprised we didnt actually hurt somebody instead! Good luck to everyone, wherever your wedding is held.

It totally sucked the way they treated us, but in the end we had a great memorable wedding with phenomenal pictures!! Tony and Alex were great. Our 650+ pics all look like they came from a magazine. We got pics not only at the lighthouse and boat but also at the NOW resort. Some of our guests booked directly through the hotel and a good portion booked through travel companies such as Orbitz. Orbitz had better deals than Dreams would give us as a group package. It is all over and we are happily married, so that is the important thing. But it certainly could have been easier and handled much better. To all the brides with upcoming weddings at Dreams, a new Gazebo will be up soon and i'm sure things will be fine. To future brides who havent yet selected a site, I would recommend a different locale due to the unprofessionalism alone. Their sister site Now Resort had very good wedding management we felt. Only problem is that its much more remote. Sorry to have been the bearer of bad news. Again, we are still happily married! Better luck to everyone else.

Here is another attempt to load a picture of the construction site previously called a gazebo for the girls who think this is a made up story. dreamsgazeboDoc1.doc

We have posted a thread on this as well today. Completely agree with above problems of Gazebo torn down and rooms not available. We were married on 4/10/2010. Everything previously stated is true, with actually a handful more complaints. The staff withheld information intentionally. I encourage you to call the resort and ask them about the situation and they likely will be forced to tell you at that point. Cecilia or Claudia would tell you if you asked them I would imagine. This post is not a fake, we have better things to do. Its not a complete loss, but you should be aware of whats going on. Click on the link below and you will see a lovely picture of the removed gazebo right in front of our room. cancunppt.ppt

You should be alright getting married in Oct as far as having the Gazebo available. However, all brides should be warned of the poor treatment we received by the wedding planning staff as well as poor and accomodations to half of our guests. I agree, one shouldnt sweat the small stuff on any wedding, we are actually extremely laid back....but our experience at Dreams was far from "small stuff" and was completely unacceptable. If you have an upcoming wedding there and cant bear the thought of cancelling your plans, you should contact them to find out what options they have to provide your wedding elsewhere as they did for us. Again, we want all the brides to be excited for your special day and dont want to rain on your parade. But perhaps your experience will be better having this knowledge prior to arriving at your planned wedding spot. Good luck to all.

Attention April/May Dreams Cancun Brides!!!!! You may be in for a surprise if you have an upcoming wedding at this resort. We have just returned from our wedding on Apr 10. Let us start by saying our friends and family would all consider us very laid back people and very low maintenance. We picked this wedding site a year ago, and even traveled to Dreams 6 months ago to check the locale out. We specifically asked at that time if there would be and construction/changes planned. Answer was no. When we arrived at the resort, we were upgraded to a towers room. However, the room overlooked the disastrous construction site where our special day was to take place. Our gazebo had been torn down!! Yes, the beautiful gazebo that is still up on the website is now gone. There was a huge blue tarp covering the now construction zone known as our wedding site. In addition, the beautiful surrounding area had changed. There were several hundred yards of huge concrete blocks with rebar sticking out, forming a new jetty that was quite unnatural appearing. The private adjacent beach where our reception was to be held was completely redone and built up so that it was not quite so private and communicated with the other resorts. Again, no planned changes as they told us. We immediately had a meeting with several managers (bride in tears of course). When I asked why they had withheld all of this information, they claimed it had all been done only 5 days prior. This was later found to be a complete lie as the local photographer who is at the resort 3-4 days weekly told me positively that it had been 25-26 days for the gazebo, much longer for the new jetty. We demanded that other arrangements be made as the bride would be wearing high heels and a beach wedding was not what we had been planning for a year. We ultimately decided to have our wedding at a sister resort (Now Resort) which was about a 45 min drive south. They provided a charter bus to transport our 50 guests. The wedding was nice there, although not what we had planned for so long and not what we were planning to bring our family/friends from another country to see. We proceeded to have meetings every other day or so with the wedding planner (Cecilia who was pretty good) and her boss (Rafael who was not so honest about timing of gazebo construction). As one can imagine, this made for a pretty stressful week prior to our wedding. One of the meetings was the day of the wedding, and finally another several days after. At each meeting was what we considered an insulting small discount on our botched wedding. In the meantime as our guests arrived, almost every guest was told at the desk that there were no rooms available for them. Some of them were upgraded after putting up a fuss in order to get a room. Many of them were not so fortunate and had to be put up in other hotels. The grooms own mother was not even staying at Dreams on our wedding day! We finally had our room relocated away from the construction site reminder and were placed back near the dolphins. In the end, we paid a portion of our initial wedding bill. We were not offered a return voucher stay in the future even though we inquired about it several times. Overall the experience was quite traumatic. We felt they were intentionally deceitful before we arrived, then lied to our faces directly, and ultimately gave very little to zero effort to attempt to make up for it or try to make us feel happy or special in any way. It also rained the last 3 days of our trip causing several leaks in our room as well as others across the resort resulting in the only breakfast locale (world cafe) to be closed. We do not plan a trip back at this point, nor do we recommend to others for vacation or especially for a wedding. We are happy we are married but quite happy that our experience at Dreams Cancun is over. On a positive note, the food was overall pretty good across the resort. Also, the photographer and videographer were awesome and provided a great video and over 600 great pictures. But if you are expecting more than pictures and food for that special day of your life, you may rethink your options as it’s not too late.

Attention April/May Dreams Cancun Brides!!!!! You may be in for a surprise if you have an upcoming wedding at this resort. We have just returned from our wedding on Apr 10. Let us start by saying our friends and family would all consider us very laid back people and very low maintenance. We picked this wedding site a year ago, and even traveled to Dreams 6 months ago to check the locale out. We specifically asked at that time if there would be and construction/changes planned. Answer was no. When we arrived at the resort, we were upgraded to a towers room. However, the room overlooked the disastrous construction site where our special day was to take place. Our gazebo had been torn down!! Yes, the beautiful gazebo that is still up on the website is now gone. There was a huge blue tarp covering the now construction zone known as our wedding site. In addition, the beautiful surrounding area had changed. There were several hundred yards of huge concrete blocks with rebar sticking out, forming a new jetty that was quite unnatural appearing. The private adjacent beach where our reception was to be held was completely redone and built up so that it was not quite so private and communicated with the other resorts. Again, no planned changes as they told us. We immediately had a meeting with several managers (bride in tears of course). When I asked why they had withheld all of this information, they claimed it had all been done only 5 days prior. This was later found to be a complete lie as the local photographer who is at the resort 3-4 days weekly told me positively that it had been 25-26 days for the gazebo, much longer for the new jetty. We demanded that other arrangements be made as the bride would be wearing high heels and a beach wedding was not what we had been planning for a year. We ultimately decided to have our wedding at a sister resort (Now Resort) which was about a 45 min drive south. They provided a charter bus to transport our 50 guests. The wedding was nice there, although not what we had planned for so long and not what we were planning to bring our family/friends from another country to see. We proceeded to have meetings every other day or so with the wedding planner (Cecilia who was pretty good) and her boss (Rafael who was not so honest about timing of gazebo construction). As one can imagine, this made for a pretty stressful week prior to our wedding. One of the meetings was the day of the wedding, and finally another several days after. At each meeting was what we considered an insulting small discount on our botched wedding. In the meantime as our guests arrived, almost every guest was told at the desk that there were no rooms available for them. Some of them were upgraded after putting up a fuss in order to get a room. Many of them were not so fortunate and had to be put up in other hotels. The grooms own mother was not even staying at Dreams on our wedding day! We finally had our room relocated away from the construction site reminder and were placed back near the dolphins. In the end, we paid a portion of our initial wedding bill. We were not offered a return voucher stay in the future even though we inquired about it several times. Overall the experience was quite traumatic. We felt they were intentionally deceitful before we arrived, then lied to our faces directly, and ultimately gave very little to zero effort to attempt to make up for it or try to make us feel happy or special in any way. It also rained the last 3 days of our trip causing several leaks in our room as well as others across the resort resulting in the only breakfast locale (world cafe) to be closed. We do not plan a trip back at this point, nor do we recommend to others for vacation or especially for a wedding. We are happy we are married but quite happy that our experience at Dreams Cancun is over. On a positive note, the food was overall pretty good across the resort. Also, the photographer and videographer were awesome and provided a great video and over 600 great pictures. But if you are expecting more than pictures and food for that special day of your life, you may rethink your options as it’s not too late.

Attention April/May Dreams Cancun Brides!!!!! You may be in for a surprise if you have an upcoming wedding at this resort. We have just returned from our wedding on Apr 10. Let us start by saying our friends and family would all consider us very laid back people and very low maintenance. We picked this wedding site a year ago, and even traveled to Dreams 6 months ago to check the locale out. We specifically asked at that time if there would be and construction/changes planned. Answer was no. When we arrived at the resort, we were upgraded to a towers room. However, the room overlooked the disastrous construction site where our special day was to take place. Our gazebo had been torn down!! Yes, the beautiful gazebo that is still up on the website is now gone. There was a huge blue tarp covering the now construction zone known as our wedding site. In addition, the beautiful surrounding area had changed. There were several hundred yards of huge concrete blocks with rebar sticking out, forming a new jetty that was quite unnatural appearing. The private adjacent beach where our reception was to be held was completely redone and built up so that it was not quite so private and communicated with the other resorts. Again, no planned changes as they told us. We immediately had a meeting with several managers (bride in tears of course). When I asked why they had withheld all of this information, they claimed it had all been done only 5 days prior. This was later found to be a complete lie as the local photographer who is at the resort 3-4 days weekly told me positively that it had been 25-26 days for the gazebo, much longer for the new jetty. We demanded that other arrangements be made as the bride would be wearing high heels and a beach wedding was not what we had been planning for a year. We ultimately decided to have our wedding at a sister resort (Now Resort) which was about a 45 min drive south. They provided a charter bus to transport our 50 guests. The wedding was nice there, although not what we had planned for so long and not what we were planning to bring our family/friends from another country to see. We proceeded to have meetings every other day or so with the wedding planner (Cecilia who was pretty good) and her boss (Rafael who was not so honest about timing of gazebo construction). As one can imagine, this made for a pretty stressful week prior to our wedding. One of the meetings was the day of the wedding, and finally another several days after. At each meeting was what we considered an insulting small discount on our botched wedding. In the meantime as our guests arrived, almost every guest was told at the desk that there were no rooms available for them. Some of them were upgraded after putting up a fuss in order to get a room. Many of them were not so fortunate and had to be put up in other hotels. The grooms own mother was not even staying at Dreams on our wedding day! We finally had our room relocated away from the construction site reminder and were placed back near the dolphins. In the end, we paid a portion of our initial wedding bill. We were not offered a return voucher stay in the future even though we inquired about it several times. Overall the experience was quite traumatic. We felt they were intentionally deceitful before we arrived, then lied to our faces directly, and ultimately gave very little to zero effort to attempt to make up for it or try to make us feel happy or special in any way. It also rained the last 3 days of our trip causing several leaks in our room as well as others across the resort resulting in the only breakfast locale (world cafe) to be closed. We do not plan a trip back at this point, nor do we recommend to others for vacation or especially for a wedding. We are happy we are married but quite happy that our experience at Dreams Cancun is over. On a positive note, the food was overall pretty good across the resort. Also, the photographer and videographer were awesome and provided a great video and over 600 great pictures. But if you are expecting more than pictures and food for that special day of your life, you may rethink your options as it’s not too late.

Attention April/May Dreams Cancun Brides!!!!! You may be in for a surprise if you have an upcoming wedding at this resort. We have just returned from our wedding on Apr 10. Let us start by saying our friends and family would all consider us very laid back people and very low maintenance. We picked this wedding site a year ago, and even traveled to Dreams 6 months ago to check the locale out. We specifically asked at that time if there would be and construction/changes planned. Answer was no. When we arrived at the resort, we were upgraded to a towers room. However, the room overlooked the disastrous construction site where our special day was to take place. Our gazebo had been torn down!! Yes, the beautiful gazebo that is still up on the website is now gone. There was a huge blue tarp covering the now construction zone known as our wedding site. In addition, the beautiful surrounding area had changed. There were several hundred yards of huge concrete blocks with rebar sticking out, forming a new jetty that was quite unnatural appearing. The private adjacent beach where our reception was to be held was completely redone and built up so that it was not quite so private and communicated with the other resorts. Again, no planned changes as they told us. We immediately had a meeting with several managers (bride in tears of course). When I asked why they had withheld all of this information, they claimed it had all been done only 5 days prior. This was later found to be a complete lie as the local photographer who is at the resort 3-4 days weekly told me positively that it had been 25-26 days for the gazebo, much longer for the new jetty. We demanded that other arrangements be made as the bride would be wearing high heels and a beach wedding was not what we had been planning for a year. We ultimately decided to have our wedding at a sister resort (Now Resort) which was about a 45 min drive south. They provided a charter bus to transport our 50 guests. The wedding was nice there, although not what we had planned for so long and not what we were planning to bring our family/friends from another country to see. We proceeded to have meetings every other day or so with the wedding planner (Cecilia who was pretty good) and her boss (Rafael who was not so honest about timing of gazebo construction). As one can imagine, this made for a pretty stressful week prior to our wedding. One of the meetings was the day of the wedding, and finally another several days after. At each meeting was what we considered an insulting small discount on our botched wedding. In the meantime as our guests arrived, almost every guest was told at the desk that there were no rooms available for them. Some of them were upgraded after putting up a fuss in order to get a room. Many of them were not so fortunate and had to be put up in other hotels. The grooms own mother was not even staying at Dreams on our wedding day! We finally had our room relocated away from the construction site reminder and were placed back near the dolphins. In the end, we paid a portion of our initial wedding bill. We were not offered a return voucher stay in the future even though we inquired about it several times. Overall the experience was quite traumatic. We felt they were intentionally deceitful before we arrived, then lied to our faces directly, and ultimately gave very little to zero effort to attempt to make up for it or try to make us feel happy or special in any way. It also rained the last 3 days of our trip causing several leaks in our room as well as others across the resort resulting in the only breakfast locale (world cafe) to be closed. We do not plan a trip back at this point, nor do we recommend to others for vacation or especially for a wedding. We are happy we are married but quite happy that our experience at Dreams Cancun is over. On a positive note, the food was overall pretty good across the resort. Also, the photographer and videographer were awesome and provided a great video and over 600 great pictures. But if you are expecting more than pictures and food for that special day of your life, you may rethink your options as it’s not too late.

Attention April/May Dreams Cancun Brides!!!!! You may be in for a surprise if you have an upcoming wedding at this resort. We have just returned from our wedding on Apr 10. Let us start by saying our friends and family would all consider us very laid back people and very low maintenance. We picked this wedding site a year ago, and even traveled to Dreams 6 months ago to check the locale out. We specifically asked at that time if there would be and construction/changes planned. Answer was no. When we arrived at the resort, we were upgraded to a towers room. However, the room overlooked the disastrous construction site where our special day was to take place. Our gazebo had been torn down!! Yes, the beautiful gazebo that is still up on the website is now gone. There was a huge blue tarp covering the now construction zone known as our wedding site(click on file below for wonderful picture). In addition, the beautiful surrounding area had changed. There were several hundred yards of huge concrete blocks with rebar sticking out, forming a new jetty that was quite unnatural appearing. The private adjacent beach where our reception was to be held was completely redone and built up so that it was not quite so private and communicated with the other resorts. Again, no planned changes as they told us. We immediately had a meeting with several managers (bride in tears of course). When I asked why they had withheld all of this information, they claimed it had all been done only 5 days prior. This was later found to be a complete lie as the local photographer who is at the resort 3-4 days weekly told me positively that it had been 25-26 days for the gazebo, much longer for the new jetty. We demanded that other arrangements be made as the bride would be wearing high heels and a beach wedding was not what we had been planning for a year. We ultimately decided to have our wedding at a sister resort (Now Resort) which was about a 45 min drive south. They provided a charter bus to transport our 50 guests. The wedding was nice there, although not what we had planned for so long and not what we were planning to bring our family/friends from another country to see. We proceeded to have meetings every other day or so with the wedding planner (Cecilia who was pretty good) and her boss (Rafael who was not so honest about timing of gazebo construction). As one can imagine, this made for a pretty stressful week prior to our wedding. One of the meetings was the day of the wedding, and finally another several days after. At each meeting was what we considered an insulting small discount on our botched wedding. In the meantime as our guests arrived, almost every guest was told at the desk that there were no rooms available for them. Some of them were upgraded after putting up a fuss in order to get a room. Many of them were not so fortunate and had to be put up in other hotels. The grooms own mother was not even staying at Dreams on our wedding day! We finally had our room relocated away from the construction site reminder and were placed back near the dolphins. In the end, we paid a portion of our initial wedding bill. We were not offered a return voucher stay in the future even though we inquired about it several times. Overall the experience was quite traumatic. We felt they were intentionally deceitful before we arrived, then lied to our faces directly, and ultimately gave very little to zero effort to attempt to make up for it or try to make us feel happy or special in any way. It also rained the last 3 days of our trip causing several leaks in our room as well as others across the resort resulting in the only breakfast locale (world cafe) to be closed. We do not plan a trip back at this point, nor do we recommend to others for vacation or especially for a wedding. We are happy we are married but quite happy that our experience at Dreams Cancun is over. On a positive note, the food was overall pretty good across the resort. Also, the photographer and videographer were awesome and provided a great video and over 600 great pictures. But if you are expecting more than pictures and food for that special day of your life, you may rethink your options as it’s not too late. cancunppt.ppt

Attention April/May Dreams Cancun Brides!!!!! You may be in for a surprise if you have an upcoming wedding at this resort. We have just returned from our wedding on Apr 10. Let us start by saying our friends and family would all consider us very laid back people and very low maintenance. We picked this wedding site a year ago, and even traveled to Dreams 6 months ago to check the locale out. We specifically asked at that time if there would be and construction/changes planned. Answer was no. When we arrived at the resort, we were upgraded to a towers room. However, the room overlooked the disastrous construction site where our special day was to take place. Our gazebo had been torn down!! Yes, the beautiful gazebo that is still up on the website is now gone. There was a huge blue tarp covering the now construction zone known as our wedding site. In addition, the beautiful surrounding area had changed. There were several hundred yards of huge concrete blocks with rebar sticking out, forming a new jetty that was quite unnatural appearing. The private adjacent beach where our reception was to be held was completely redone and built up so that it was not quite so private and communicated with the other resorts. Again, no planned changes as they told us. We immediately had a meeting with several managers (bride in tears of course). When I asked why they had withheld all of this information, they claimed it had all been done only 5 days prior. This was later found to be a complete lie as the local photographer who is at the resort 3-4 days weekly told me positively that it had been 25-26 days for the gazebo, much longer for the new jetty. We demanded that other arrangements be made as the bride would be wearing high heels and a beach wedding was not what we had been planning for a year. We ultimately decided to have our wedding at a sister resort (Now Resort) which was about a 45 min drive south. They provided a charter bus to transport our 50 guests. The wedding was nice there, although not what we had planned for so long and not what we were planning to bring our family/friends from another country to see. We proceeded to have meetings every other day or so with the wedding planner (Cecilia who was pretty good) and her boss (Rafael who was not so honest about timing of gazebo construction). As one can imagine, this made for a pretty stressful week prior to our wedding. One of the meetings was the day of the wedding, and finally another several days after. At each meeting was what we considered an insulting small discount on our botched wedding. In the meantime as our guests arrived, almost every guest was told at the desk that there were no rooms available for them. Some of them were upgraded after putting up a fuss in order to get a room. Many of them were not so fortunate and had to be put up in other hotels. The grooms own mother was not even staying at Dreams on our wedding day! We finally had our room relocated away from the construction site reminder and were placed back near the dolphins. In the end, we paid a portion of our initial wedding bill. We were not offered a return voucher stay in the future even though we inquired about it several times. Overall the experience was quite traumatic. We felt they were intentionally deceitful before we arrived, then lied to our faces directly, and ultimately gave very little to zero effort to attempt to make up for it or try to make us feel happy or special in any way. It also rained the last 3 days of our 12 day trip resulting in several leaks in our room and many other across the property including the world cafe (only place open for breakfast) causing it to be closed down. We do not plan a trip back at this point, nor do we recommend to others for vacation or especially for a wedding. We are happy we are married but quite happy that our experience at Dreams Cancun is over. On a positive note, the food was overall pretty good across the resort. Also, the photographer and videographer were awesome and provided a great video and over 600 great pictures. But if you are expecting more than pictures and food for that special day of your life, you may rethink your options as it’s not too late.