I am using dw also, and so far it seems fine. I, too, have a male agent and he had lots of information regarding our destination. He assured me that he would be able to match any price that I find, and negotiated a package for me within 12 hours of asking so. It wasn't the BEST rate, but he did warn me that it may not be what I was looking for due to the fact that it is too far out to package airfare and it is usually less expensive that way. Is this true?
I'll have to review this company as we get a bit closer to our date, but I'm hopeful!