Not to beat a dead horse but I feel like I shoudl re-inerate what the girls before me have been saying about DW.com - mostly because I am to the point where I have no choice but to keep moving forward with them and I wish I had known a long time ago how crazy it was going to be. I am also on my third agent. The first was a flake and got nothing that I was telling her, the second one was mean and snooty and then was either fired or quit - then I got my third one and she is MUCH better - but when you are going from awful to slightly better than awful it' snot saying much. DEFINITELY consider other options than DW.com - it's not worth the savings etc that you might think you are getting. The majority of complaints I have had so far from my guests have been about the women at DW.