I called my TA with our concern and she contacted the tour company letting them know that the corrispondance from the resort has been very vauge and this is what has caused the problem. In my the first EMAIL that I sent to the resort (before even booking the trip) I requested a 3pm ceramony at the gazebo, the responce I got was here are the dates and time avalible. That was it, one sentance, nothing stating that we had to stay in the Tulum section of the resort. We wouldn't have even know if it wasn't for this forum.
Our TA called us yesterday and said that they would make an exception but we would have to get married at noon, there couldn't be a worse time than that. Ya we could have the gazebo but its in the heat of the day,the reception wouldn't be till 7pm and I only wanted to hire the photographer for 5 hrs so then there's no chance of sunset pictures or having her for part of the reception.
We don't even know if we can have the pool reception because they won't get back to us. Who knows it could all ready be booked.
Sorry if this goes on and on but I am very frustrated with everything and how they handle things
These are the options we are deciding from:
1. Canceling everything and paying for everyones non refundable deposits.
2. Switching resorts.
3. Hirring a wedding coordinator and having our wedding some place else.
4. Having the ceramony there and go into playa or cancun for the reception.
I am SOOOOOO upset its supposed to be our special day and I just don't know what to do
Another silly thing is that they do so many wedding a day and they only have one disco. So then your going to have 3 to 6 brides and there guests having there dance there. Doesn't sound very special to me.