So sorry to hear about your negative experience. We were there at the same time and had no issues with staff, but I guess it depends on who you get to clean your room, and there was one reception lady that was far from helpful to us as well, I wonder if it was the same lady?
And I'm happy you mentioned the plantation eating 'rules' they did try to serve us all our food before the other guests ate and we had to be stern and tell them no serve us salad then let everyone else eat. I don't understand that at all but for other ROR brides don't let them delay your reception, it's up to you when ppl eat not them. We got out of there right at 830 and we asked Chandlyn for the beach reception till 12 and she agreed as well? I'm not sure why the DJ and bartender were not accomadating considering it was the hotels fault you were late.
I wanted to reference that picture of the beach sand benches, wasn't that amazing? I
found out later that whole setup wasn't even a wedding, it was a pharmaceutical company having a banquet or something. I was wondering how much that sand bench would be it was so neat, we went and sat on it later on after the guest from the banquet left!