Quote: Originally Posted by JBinjour Did you end your contract with them? Or, did you only return the phone? They may have charged you an early prorated termination fee. If you returned the phone after the 30 days, you are required to pay a portion of your phone usage. If your returned phone prior to the 30 days, you should not be charged for the phone (more info noted below).If you are a current customer, you should call their retentions department. Basically, when you dial *2 on your handset, you will hear the automated system. There you will either say cancel service or press whatever key that will bring you to cancellation of service. There you will speak to a retentions specialist and plead your case. I just want to stress to you that you must remain calm and speak to them very nicely. Simple explain that there are plenty of companies out there that would love your business, but you choose to stay with Sprint, because of their service and dedication to their customers. You wouldn't want to leave over a misunderstanding. You are so frustrated. You need a immediate resolution to this situation. They should be able to assist you with this situation. You might end up with a service credit and loyalty credit in the end too (as an added bonus).
if you can't explain yourselfover the phone, or you may get frustated with them, or you don't get the resolution that you want from the retentions specialist. then you should also send an email to their ecare department. here's their email addresses:
[email protected]
[email protected]
here are the direct numbers to the retentions department:
866-881-9571
877-766-7697
877-851-1832
Phone Returns:L
Sprint customers will be allotted 30 days to return equipment, accessory and software accessory purchases to qualify for a refund as well as 30 days to cancel Sprint service without penalty – waived Sprint Early Termination Fee (ETF) – and qualify for a credit of the activation fee (when applicable). Easiest way is to call Sprint and exchange directly with them. Your new receipt will work perfectly for rebates as well. You will receive a temporary credit until you send the old phone back. You can now also exchange directly in any corporate Sprint store (see point 23 below for instore exchange step-by-step instructions).
Hope this information will help you. That is a lot of information. You must work for Sprint. I have to say, I have been with Sprint since 1998 and have had very few problems. If I do, they always resolve them when I call.