I am pretty shocked how the photographer has reacted to this. The photographer has actually made it worse in her responses by adding more fuel to the fire after the fact.
I would also encourage any bride that had an issue with a photographer (or any vendor) to speak up and let all the other brides know to save them the headache and also (hopefully) let the vendor grow from it.
I know if I had made a B&G unhappy for whatever reason I would want to be the first to know and try to correct it. We hold so much in our hands that influence your day, which is after all supposed to be one of the happiest, most fun, and memorable days of your life. It would be a shame if you couldn't openly discuss your personal experience (positive and negative) to help future brides.