Quote: Originally Posted by Kristy! First of all, I'm so sorry. That just sucks. Hopefully this will make you feel better...I used to work in customer service at a bank. The way we handled our debit card disputes was that you would fill out a form for each charge you were disputing (hi-lighting your bank statement makes this much easier). I would then take the forms from you and give it to our back offices. You would have all of the money deposited back in your account within 24 hours. The bank then researches the disputes with Visa to make sure they are legitimate. If it turns out you were lying, the bank would then take the money they deposited into your account back. If it was legitimate, the money remains in your account and the bank gets reimbursed from Visa. I hope that makes sense. I think I only saw one person have the money taken back out of their account in the 2 1/2 years I worked there, so no worries. Oh, and we were a small bank, so I'd be shocked if most banks do not use these procedures. Good luck!
This is for sure so GOOD news.... I hope its going to be that easy !!!