Hi desser,
Thomsons Weddings tel: 0871 971 0545
Yes, reading other reviews when you get your confirmation pack you can email the WC with your requests for extra's, the wedding venue that you would prefer (beach etc) and reception request's, I think the WC then emails you 2 months before you arrive to confirm/check your requirements. You can also add extra's when you meet with her at the hotel, to choose flowers, photo package etc.
We are going to collect the wedding confirmation pack from the TA's tomorrow morning, but I have already asked them for the email details for the WC and I have emailed her to try to confirm my requested time. I also tried to see what times were still showing available for the 4th March on the Riu Wedding site but could not do this because it said no longer available for bookings on that date.
What is so frustrating is that the requested date and time was free when I booked with Thomsons (holiday/ W package) for the 4th & 5th March, but because we wanted to make sure all the paperwork was all in order, we decided to book the Wedding package with Thomsons. I also gave them 2 date's because I really wanted a 4.00pm wedding.
How can they now say I have to wait until I get there to find out the time? When you can book direct with the hotel? & that's how they book it too? OMG I am so angry!
Hope everything turns out okay for you cos I know you have waited so long. Good Luck.
Watch this space.x