Hi Lawieland!
I'm also getting married at the Moon Palace.
Who is your contact in FL?
I felt the same way you did, so I asked the FL person if it was possible to talk to someone onsite as I needed prices for budgeting reasons. I wasn't able to get in touch with the person she gave me, so now she's acting as a middle man. I ask her things, she gets back to me with prices. It usually takes her about 24 hours to get back to me.
Let me know if you need help with anything, I might have some answeres for you.
Good luck and happy planning! There's a TON of info here!!!!!