Help! I'm having an issue getting a refund from Vacations for Less for a plane ticket we had to purchase for my MOH because we didn't have the most updated itinerary...long of short of it...the TA said he sent the most current itin to me via email, but I never received it...we had the last itin he sent which had her on AA, but the latest and greatest itin had her on Alaska...we had to purchase a new ticket for she and her son on AA because when she went to AA to check in, they told her she was reserved but not paid for. I would like to get reimbursed by the agency for the cost of the new ticket...I never received a follow up email nor a hard copy of the updated itin...there argument is that his email shows he sent it, but I keep telling them that I never received it (which is true) otherwise she would have been on the Alaska flight...any suggestions as to how to get reimbursed? This is 3 weeks out now and everytime I call, I get the runaround. Thanks for any advice you have.