I am sorry you are having difficulties. If you do not feel happy or comfortable then you should definitely switch. However, I am getting married there and have not had any problems with rudeness. I am dealing with Valeria. Who are you dealing with? Maybe you need to speak with someone different. I do feel like there are alot of charges for little things but I think you are going to run into that everywhere. I do agree weddings are big business and that is one of the reasons we are even having a DW. Good luck!