Quote: Originally Posted by SarahL UPDATE...
I emailed Debi Cannon to let her know how much I appreciated all of her help, but that we were not going to have a room block at the Marriott... and explained all of the whole disaster. I also explained that we were still going to stay there (some of my family already made reservations even though I had asked them to wait... grr... but they actually got a BETTER rate than our room block rate when combined with their plane tickets). I told her that we wouldn't be an "official" group, and that I hoped that we would have a good experience.
So... Debi sent me a SUPER nice reply, and forwarded my email to some people higher up at 8:00 AM last Monday. By 11:30 AM, Norma Ramirez was calling me and asking how she could fix the situation.
Now they're saying that we can have all the perks of the room block (upgrade, welcome drinks, etc.) without actually having the block. All we have to do is send her the names of all the people on our guest list. They also offered a big discount for a welcome party, but we're going somewhere else. I don't trust them. Anyway... I'll keep you all posted about how our stay goes in February but I can't recommend doing anything through their events department! Wow, what a mess! I was planning on getting a room block from there, but now I am rethinking it. I inquired about having my wedding there and no one ever got back to me. I did get a package emailed to me, but it was just okay.
Let us know how it goes.