Sandra has always e-mailed me back between 30 minutes up to 3 days of delay. So far, no problems with her at all, she always answers my questions.
Give me your e-mail adress (send me a private message) and I will give you all the info you need about the wedding packages.
The new rooms are Dreams suites... so if you absolutely want a room in the new section, reserve a suite and hope that your upgrade will be in the new section... if you reserve a regular room (Deluxe garden), your chances are smaller to get it (for free) ! Also, it all depends on the availabilities... if there is alot of rooms not booked in the new section, they will probably give you one for free...
Don't forget, the hotel was built in 2000... and the additionnal rooms in 2006. So, the "old" room are not that old !
Annie