Wow, that sucks. Have you tried calling your WC and talking to her? There is always room for miscommunication on the resorts end. You know, 'he says, she says'. I know you want to get this part of the planning over and done with, especially if you have to unforutanely find an alternate.
Hopefully it gets worked out and you can use them, but defitenly get it in writing (with a signature if possible)! Keep us posted.