Quote: Originally Posted by hondagirl The confirmation # from the RIU was sent to the Travel Agent, who never gave it to us, so we cannot access the RIU website to do any bookings. So we emailed RIU direct to get another # which they gave us, but RIU said they needed the reservation # from the Travel Agent, who has not or will not give it to us.
We have also emailed the regional wedding planner at the RIU group in Jamacia as well as the RIU Ochos Rios wedding planner, but have not heard back yet (week ago).
Lizz: When you went on the RIU website with your confirmation # did you book the day & time of the ceremony, as well as the reception restaurant venue and time? I only booked the day and time of the ceremony on the RIU website. I booked the reception venue and time with Chandlyn (the wedding coordinator) via email.
Do you have RIU's phone number? Unfortunately, I don't. I just looked on their website quickly and couldn't find it. If you do have it, that would be a way to get someone to answer you quicker than email.