so i called twice yesterday...no calls back. he called around noon today, and was a rude bastard...i said i could have done the same job with oxyclean and a toothbrush - he told me that i should have! it was a 10 min screaming match which ended with him saying 'i can clean your dress 10 times but i won't give you your $ back' and then he hung up.
SO i filed a BBB report right away. then, around 3, my sis and i went over there. long story short, the owner had left a note saying that they'll reclean but not refund but the girl wouldn't give me the note to photograph, which i wanted in case i were to pursue this. the hs kid behind the counter wound up calling the cops (3 cars - it's a quiet town!), lol, and i filed a police report. they went across the street and copied the note for me, and i also asked for a copy of the receipts, which the girl had stapled to them. the girl told the cops she didn't have any receipts. they told her that i saw her staple them, and then she was like oh, these? they are store receipts, she can't have them. the cops were like um, why didn't you just say that instead of lying?
so the cops and i are outside laughing about this, and talking about how if the owner was a good business person, he would have credited 1/2 back, or given me a $50 credit or whatever. then the girl calls this cop back in and tells them that the owner just called and wanted me to know that i should never step foot in that cleaners again - like i would?!!?
anyway. since it's on my debit visa, dh said i should call visa and see if i can dispute the charges. the only thing is that since it's debit, i may not be able to.
the worst part was that this girl had the gall to ask when i was ever going to wear the dress again - i said that's not the point!!!!!! wtf, who are you to ask me if i'll wear it again - the point is that i spent however much $$ on it, and to clean it, and i'm at square one!!! plus, i was going to sell it, but obviously i didn't tell her that...i guess that idea is down the drain.
mods, can i post the cleaner's info here so no other brides in the area go there? i dont want to do it w/o permission.
thanks for all of your help, everyone!!!