See the email I just sent to Carolina (and copied Mara.) I have a feeling I'll hear back from someone today.
Hi Carolina,
Happy New Year!!! I hate to bother you but can you tell me if Mara is still the wedding coordinator at the Hilton I am a member of the "Best Destination Wedding Forum" and a few of the other Hilton brides and I think she may no longer be working with you since we have recently sent her emails but have not gotten any replies. If that is the case, can you please give me the name of the new contact. Also, can you please forward my email below (from 2 days ago) to the correct person. I would like to get this information as soon as possible.
Thanks so much for your help,
Jennifer
***UPDATE***
Here is the response I just received from Carolina. At least they now know a bunch of us talk and are discussing our concerns on here. Hopefully that'll get them to move their butts a little quicker when it comes to correspondence.
Hello Jennifer,
One of our 2 coordinators will contact you immediately, Mara or Jaira.
Please let me know if you need any other assistance.
Best regards,
Carolina Solis
***2ND UPDATE***
Mara just got back to me. It's amazing how quickly people respond when you cc: others. Good luck ladies. Be sure to mention the forum in your conversations with her. I'm sure she doesn't want to take a chance ruining the Hilton's reputation on here.