Hi Everyone!!! I am also getting married at the Imperial Suite 5/28/08. After reading all the posts, there seems to be some mixed procedures down there depending on who you work with...I have been confused from day one as to who does what at the FA. I was first put into contact w/ Susanna Arroniz. Then when she found out I wasn't going to book rooms (we aren't staying there) she told me I needed to talk to the Groups and Catering dept and she put me in contact w/ Sonia Jimenez. I have been working w/ her for the past few weeks and believe me...I ask a TON of questions! :0
She has been great so far. What I have found...is that as Tammy mentioned, they are slow at responding (I'm impatient) but when she does she answers all my questions. They are all very to the point too. Sonia has given me all the menus and bar info and all the pricing. She told me that if I wanted to book the Imperial Suite that I needed to talk to Franco Zuniga in reservations. So I have been working w/ him too. We finally picked the date this week and I emailed Franco and told him and asked what we needed to do to book it! He said to just give him a credit card and he would be able to reserve the date. He said they wouldn't charge the card at all until we checked in next year!! (I don't know if this is normal?) He gave me a confirmation # and everything.
Then I emailed Sonia back (I have only been using email) and told her that we were a go and I need to find out what the process was for food and beverage and set up, etc... and if I need to set up a contract and deposit. She just told me that we could talk about it whenever I was ready and once we figure out what I want then we will write up the contact (again..I don't know if this is normal)??
So bottom line, if that one lady there is trying to get you to sign contracts and put deposits down...then I would say talk to Sonia and Franco for reservations (I can give you their emails).
Michelle