I don't have first hand knowledge of the resort/people you are speaking of, but I can say that there is definitely a difference between "island time" and the rest of the world. I remember freaking out about the lack of responses that I was getting pre-wedding, but once we were there, we were first priority and everything was perfect. So if you have heard good things, I would trust and go with it b/c the response time is much better closer to the wedding date. (Hard to swallow for a type a planner like me!)