Oh, I'm so sorry your experience wasn't what you expected! I would've been disappointed if that was my turnout as well, and I think it's great that you posted your candid review.
We did a rehearsal before our wedding, and I think that helped A LOT. And I will also add that I asked Chandlyn to allow us to run through the rehearsal two times, so we ALL knew what to do. Chandlyn was also about 15 minutes late in picking us up at the room. We just did a few shots of rum and she eventually got there. I had read about the non-punctuality before going there and kinda expected that.