WOw, wow, wow! I have stayed at the sister resort, Royal Porto Real (or whatever it's called now...) two times and although the resort was beautiful they did not seem to have good customer service at the front desk. For such a nice hotel, they really have a tendency to treat their customers like cr@p. It's a shame, cause like I said it's a beautiful hotel with GREAT rooms.
I'm really glad we have a TA now who specializes in DWs. She steered us clear of the Real resorts and instead is really pushing for the Iberostar family. We are going down there in early June to check them out. I've heard their customer service is good and that's a very important thing to me during our wedding, for both us and our guests!