I don't recommend this place! There are so many other beautiful places in the Mayan and I stronly suggest not visisting here.
If you like taking a train to your room, to the pool, to eat - then this is your place.
The service was horrible!! I really think the staff don't like working there; b/c I have never seen such negativity! I come to mexico each year and visited Mayan many times and this place was by far the worst.
This is only my opinion but I would spend my money elsewhere!
I hope the best for your search for a great place.