Hey CWC (:-| sorry, don't know your name). I'm personally glad that you've posted a response. It's always good to hear both sides. (to me) the fact that you've replied to this and not ignored it is a good thing. I know that when I read reviews, I take them in but don't completely judge by them... if there are multiple poor reviews, then I see that as a red flag. It's the same thing with a good review. I don't know - I don't have much to add to either side, but I don't want you to feel like we're all judging you or attacking you, I still want you to join us on the forum, because you have fantastic advice for us and you're an easy person to talk to. I appreciate the fact that we post all reviews on this forum, good or bad - we look out for eachother. I also appreciate the fact that you responded with your side and I think with both of those posted (in addition to any other reviews written) members of the forum can make a decision on their own. I've heard great reviews about you too, and if someone asked me about your services I'd direct them to all reviews and I sincerely hope others would too. I don't think anyone can judge on one single event/review/person's opinion - it's the collective information that is important.
Anyways, I'm rambling and repeating myself a lot! Thanks for posting your reply - and hopefully if any members have any questions about this they will ask you for clarification.