Kim, I'm so sorry you had such crap treatment on your wedding day. My jaw just kept dropping as I kept on reading. Daniela's attitude was unacceptable, I don't care what excuse she tries - the customer is always right, right??! ESPECIALLY on her wedding day. She should have been bending over backwards to make sure your wedding was flawless. She should have been a million times more organized, SHE is the wedding coordinator, not you... if something is forgotten, that should be her responsibility to make sure everything is the way it should be. She should have gone through an extensive list instead of an 8 minute meeting.
I agree with Tammy, send them another e-mail and include this link; see what kind of an impact one review can do on a bride's plans. Yes, your review is only one of many, but the continuous complaints about Daniela should be a red flag to RIU. Personally, if I saw a review like this, I'd definately think twice.
Oh and Kim, whatever you do, don't give up. You deserve compensation not only for your iPod, but for that sudden $1000 privacy charge, your trashed decorations, any many many other things.