Quote: Originally Posted by MikkiStreak They use Avaya. But believe me, I can understand your pain---- my last industry was doing phone systems, voicemail, CCM software, call accounting software, etc... I absolutely HATE nortel. Our company is adding a call center and the IT staff is recommending nortel or avaya. I'm glad you can sympathize! Nortel has been a headache since I've worked there. We've always had one form of their software or another and it is so frustrating because we rely on real-time monitoring, and there are always glitches like people's phone status coming up as "undefined" when they are on a call, or someone who is "not ready" showing up as "idle". In our industry those kind of glitches translate to lost revenue...were it up to me we would check into Avaya.