Basically everything that you say, Amy, seems to be happening with me. Tammy has dealt with her the most (or tried to), but I've just started and am not impressed. Granted, I have high standards - but she doesn't seem to be managing the basics.
My biggest complaints:
1) I list out my questions and try to be very clear about what I am looking for; for example, I ask for a list of which areas are available for my dinner, and a picture of each. She responds with 1 picture, and doesn't tell me what it is a picture of. And in a separate email she did mention the pool and beach - yet the only picture she sent was a picture of some kind of patio (may have been the pool).
2) She gives me 1 word answers ("yes" or "no") to questions that I've asked for detail on. The question below was in my email, and all she said was "yes."
2) Also, I see you mention the pool area and the beach - are these the only areas you have available? Ideally I would like an outdoor location, perhaps a terrace overlooking the ocean? Could you please send me pictures that show what these areas look like?
The one response I got back from her took a few days, and has taken longer in the past. What I don't get is why she just doesn't take the time to answer the questions completely; it would make this easier for both of us! There's no way I can justify hiring a WC for my WD only, but at this rate it might be easier!
Also, I've had such a great experience with Nicole so far (Las Caletas WC) that anyone has a lot to live up to!