I just got the news a few days ago too. I will tell you that Adriana was very nice and was extremely helpful when I was there at the resort last year however I have been waiting 2 MONTHS for her to answer two simiple questions. All my emails go un-answered and I am less than two months away. I have been extremely calm with the circumstances only because everyone has had such a great experience when they got to the resort for their weddings.
However regardless of how close or far away you are from you wedding (which I consider mine to be close) I feel you should respond within at least 3 to 5 days from an email inquiry. I am in customer service and I require my staff to respond within 3 hours and they our not always at their desks. The lack of response so far in the process has really disappointed me.
Anyway, Daniela has been an absoulte dream over the past few days as far as email response goes. I was nervous when I got the email from her as well but I basically outlined my wedding for her just in case. I sent her a list of my final questions and then a list of everything Adriana had already confirmed. She responded within the day and then we actually had a conversation through email (4 emails back and forth in the same day) which has never happened there before! I had to hold on to my chair!
I feel relieved and am happy about the change so far! Hope everyone else is having the same experience. BTW...there is also a new director of the hotel that starts this month as well.