I made a memory book of our foster girl that passed away. We ordered two books one for us and one for my MIL. SO I placed my order and within the first hour I canceled it because I found a few more pictures I wanted to use, received the confirmation number and all. So I upload the book again with the updates I made, after a few days I get an email that said they were having problems with the upload process and that I need to upload it again. So I did. (this made three times of my uploading the book, two of which were canceled or never loaded correctly) Well I get a set of books in, WRONG ONES.. it was the ones that were from the canceled order, then the next day I get two more orders in, one that was the one that wasn't uploaded and the actual one I should have gotten. I have emailed them countless times about the error and they still don't get it. I'm still working out the billing issues with them, and now I have 6 books. (course I wouldn't care if It was a wedding book cause that would have been nice) So it's an ongoing issue that they still haven't corrected.