Teresa knows the WC and management so with her involved I am sure it will get resolved quickly.
I know a few of their longtime WCs (mariana, yarai, yesica) left so they are struggling to train new people.
That being said, I got married at Dreams Los Cabos and my WC quite right before my wedding and a new WC filled in and I was freaking out because I thought I would have to start new, they would not know what I wanted, etc. but the new WC (mariana) ended up doing a fantastic job. They do know what they are doing, just slow on response.
Also, for October you have plenty of time. are there any questions that I might be able to help with?