Married Oct 11, 2008 Riu Palace

I am so confured. I really like Riu but I am reading so many bad reviews on tripadvisor about stuff missing that I dont know what to do. Have you had an issue with housekeeping steeling stuff?

Your pictures are lovely. You had a great photog. You were beautiful and you two looked so happy. Congrats!

Hi CCWinn,

I have a question about your booking process with Riu Palace.

I'm booked for April 30th at the Riu Palace Cabo, and for some strange reason Paola, the woman who books the weddings, didn't give me a confirmation code to enter into their website to confirm, she just sent ma a bunch of emails stating that I didn't need to have a confirmation # and I didn't need to put a down payment... is this strange? I find it weird, because I thought I had to have a down payment on my wedding date. She gave us a confirmation number at first, but when we changed our wedding date she didn't give us a new one even though I requested it... she said "don't worry your date is fully booked, I just need payment upon arrival".

I've been stressing over this for a couple weeks, and I have sent Paola another email and she keeps re-iterating that it's fine and it's fully booked...

Sorry if I'm rambling, I just need some help in this department!

Let me know what happened in your case. I'm thinking of phoning the resort just to make sure. I've already got people booked, and save the dates sent out!

I'm glad to hear your wedding went so well, I hope I don't run into any problems on my day!

Thanks,

Stephanie

Wow, very pretty even with what they provide. Comforting to know!!! Ive heard of so many using different florist and photographers that its be making me very nervous!

Thanks!

Wow you look wonderful. The pictures turned out great! I am so nervous - next week at this time we will be recovering from our first day in Cabo.

Congrats sounds like you had a perfect day! your picts are beautiful!!

Steph- you do not need to put a down payment to secure your date! And if you worked directly with Paola and not just on the website then you would not need a confirmation code. The confirmation code would go directly to her anyways once you put it into the website so I think she must have just skipped that step for you and you are good to go! We did however, need to provide a credit card number in case we decided to cancel our date. If we cancelled then we would need to pay a cancellation fee and that's why they keep our cc number on file. Did they ask for your cc number? If not, I wouldn't worry about it. Check back in a few months to confirm the date and time and location but you are in good hands!

By the way Steph, we are in London, Ontario and my fiance is from Mississauga!

Congrats!! Everything looks beautiful.

Everything looks amazing!!! You were beautiful...love all the bright colors! congrats!