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Annoyed with Discount Mugs

isaidyes
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mlabbe

mlabbe

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Originally Posted by isaidyes View Post
Wow! At least they responded to your ticket. We've yet to even recieve a response...i'm getting more bitter by the day because if they don't come through they we are F#cked for the wedding! I'll definately be disputing my visa charge if they don't ship it soon. I definately do not recommened this company to anyone.

I also read on another post that another bride was not happy with the size of her logo on the mugs. Best of luck to you
While I can totally understand your frustration, none of you guests are expecting mugs and so they won't know what they're missing if they don't get there in time. As well, the wedding is about you and your man, not mugs! Focus on the positive, and what is meant to be will be. Mugs or no mugs, you'll have an incredible, beautiful, happy wedding!
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isaidyes

isaidyes

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Thanks Mlabbe.

 

Yes we've tried customer service a number of times - no answer.

Yes we have a ticket number. I've called the sales people to which they respond that they can't help me and only customer service again. I do not recommend this company to anyone. Go somewhere else :)

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isaidyes

isaidyes

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UPDATE:

 

Thanks for all the good karma ladies. Fiancee called this morning and they are shipping them priority courier today. Promised to be delivered by the 7th and they will not charge us for the priority shipping. Fi says they were very apologetic and he thinks that nobody must have been there over the holidays.

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pujbride19

pujbride19

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I spoke with them today as well. They had accidentally canceled my order and are now putting a rush on it, so that I should get it in the next week. I think that you were right that no one was there over the holidays. At least they are trying to make everything right now. Lets see what the product looks like!

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