Sheraton Rant

fogdog · 09-20-2007, 01:58 PM

We are having our reception at the d'Cortez restaurant at the Sheraton. They said that we could choose from the d'Cortez menu or the regular banquet menu. We thought the food on the d'Cortez menu was much more interesting and reasonably priced so made choices from that. Well, they are now saying those are not the prices - they have to charge more because the restaurant will be closed for our group. Which is why they are requiring a minimum spend (a quite large one too by the way) of our group! Now we have to go re-visit the entire menu and drink choices...argh! So annoying!

Golden · 09-20-2007, 02:15 PM

Did they quote you a price something in written regarding the price?
If so they should honor what they told you

TammyB · 09-20-2007, 02:25 PM

How many guests are you going to have? I would totally fight it.. What difference does it make if you fill the resturant for an "x" amount of time versus them taking the chance on not filling every seat. what day are you having your wedding? Seriously PUT UP A FIGHT..

fogdog · 09-20-2007, 03:58 PM

They sent their menu, with prices, to my WC and we made selections from that menu. So yes, I consider that in writing.
We will have about 80 people. In order to have the restaurant private, we need to spend at certain amount.
It bothers me that the reason they give for raising the prices is that the restaurant is closed. We're already guaranteeing their revenue so that should be a non-issue, right?

Chiquita · 09-20-2007, 04:27 PM

That is totally annoying... I would fight that for sure. Grrr!

JaimeLynne · 09-20-2007, 04:32 PM

Quote:

Originally Posted by fogdog

They sent their menu, with prices, to my WC and we made selections from that menu. So yes, I consider that in writing.
We will have about 80 people. In order to have the restaurant private, we need to spend at certain amount.
It bothers me that the reason they give for raising the prices is that the restaurant is closed. We're already guaranteeing their revenue so that should be a non-issue, right?

I agree with you, it sounds to me like they are trying to double-dip.

fogdog · 09-20-2007, 04:41 PM

Thank you! That's exactly how I feel about it!

TammyB · 09-20-2007, 05:45 PM

hmm, how many people does the DeCortez hold? So I can see both sides if you want them to close their doors for your wedding party for a certain amount of time.. Say several hours for dinner, dancing and such.. then I guess I could see why they would want to charge some sort of fee. (because they would loose out on other people wanting to dine there) But with that said I feel that you should be able to work out a deal where maybe you will be charged extra but not a crazy amount. Once a resort knows it's your wedding everything is charged extra, so just keep going back and work out a number that both of you can agree on.

CaboDate · 09-20-2007, 08:53 PM

I agree.. fight it.. They don't seem too forthcoming in the beginning.

Nrvsbride · 09-20-2007, 09:20 PM

I think you should fight it. That's annoying that they told you one thing and now they are changing their tune. If they want to charge extra money fine, but they should have told you about that from the onset. See if your WC can fight this for you. Good luck!