Gran Porto Real~ Review, Kinda

[Martha]

A good friend of mine just got married there this past Friday.

 

Well....half of her guests had to stay at a different location, 30 min. away, at the Sandos because they overbooked by 45 rooms.

 

The bride was SO sad and upset because all her friends and half her family were so far away.

 

The hotel was VERY rude and acted like it was THE GUESTS fault! The tried negotiating for FIVE hours...no luck!

 

They said the wedding itself was ok but the mother of the bride was 15 minutes late because they were trying to get her a ride from Sandos to Gran Porto Real and the WC was mad trying to tell them they had to start right then WITHOUT the mother of the bride. She eventually gave in and waited for the mother to get there but was rude and unprofessional.

[*JillD*]

Thats awful!! I would have been so upset!

[BEACHBRIDEMA]

That is so uwful, I couldnt even imagine. I feel so bad for your friend

Sarah

[LadyP]

That is awful. That is a rare occurrance right?

[Matt Adcock]

Quote:

Originally Posted by Just Martha They said the wedding itself was ok but the mother of the bride was 15 minutes late because they were trying to get her a ride from Sandos to Gran Porto Real and the WC was mad trying to tell them they had to start right then WITHOUT the mother of the bride. She eventually gave in and waited for the mother to get there but was rude and unprofessional.

Thats too bad that this resort seems to be practicing a customer NO service policy. They don't seem to realize that their actions are transparently reflected via websites and forums such as this one. It doesn't "PAY" to not make your guests happy, especially if you are rude and unaccommodating. An online reputation can make a difference.
 

[TammyWright]

this is actually NOT a rare occurance and does happen more often than you think.

 

hotels do overbook and when they do, there are tiers of who gets preferential service.

 

Groups, when booked as a block are usually they last one to get moved to another resort. those booked on expedia, etc are usually the first....usually because its not like expedia is going to call the hotel out on what they did...there really is no recourse when booking through those sites.

[BEACHBRIDEMA]

Wow I am kind of worried now. Our hotel is sold out the week we are there. I pray to God nothing like this happens to us

Sarah

[Martha]

That's a crazy story about the Sol photographer! That poor bride! I am sure the photographer is better off not doing business there anyhow!

 

The rooms (and air) were booked with a TA. Although I am not sure if they had a room block. I will find out though...

[TammyWright]

Quote:

Originally Posted by Just Martha That's a crazy story about the Sol photographer! That poor bride! I am sure the photographer is better off not doing business there anyhow! The rooms (and air) were booked with a TA. Although I am not sure if they had a room block. I will find out though...

yeah, i have talked to hotels about this issue and they tell me that they keep groups if blocked together and will move others to sister hotels. it happens alot at riu as well....but it is not as bad at riu because the resorts are usually pretty close together and PB chain in cabo but they have a free shuttle to the sister resorts.

[JaimeLynne]

WOw, wow, wow! I have stayed at the sister resort, Royal Porto Real (or whatever it's called now...) two times and although the resort was beautiful they did not seem to have good customer service at the front desk. For such a nice hotel, they really have a tendency to treat their customers like cr@p. It's a shame, cause like I said it's a beautiful hotel with GREAT rooms.

 

I'm really glad we have a TA now who specializes in DWs. She steered us clear of the Real resorts and instead is really pushing for the Iberostar family. We are going down there in early June to check them out. I've heard their customer service is good and that's a very important thing to me during our wedding, for both us and our guests!