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08-18-2008, 07:04 AM
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#1 | | Junior Member
Join Date: Dec 2007 Age: 26 Location: Arkansas Wedding Date: October 2008
Posts: 32
Points: 1,076.56
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karma: 0 |  Do Not Use americanwedding.com
DO NOT USE AMERICANWEDDING.COM
If you are not familiar with this company, it is an invitation and part wedding accessory store. They had the perfect wedding invitation and I chose to order them online. Well let’s just say that it was the worst decision I made.
I ordered the invitation with pearl ink and the first time they sent them the printer had messed up and the pearlized ink was inconsistent and actually missing in some spots. I was very disappointed when I opened the box. I immediately called and talk to some lady on the phone. She tells me I need to send in some samples of the invitations and they will make a decision about the invitations.
They agreed they messed up and reprinted them. Well I get the new batch and they are basically the same. A little better but still look horrible. So I call them again. The lady this time first agrees again that the first set was bad and then proceeds to tell me that that might just be the ink but the send in another set of samples. So I do just that.
Mean while I have to leave to go to San Antonio since my dad is still in ICU and is having complication with his surgery and they have to go back to surgery. I get a call on the way to the hospital and from the company saying there is nothing wrong with these invitations and that they will not print them again. At this point I am getting upset and they lady would not help me out at all. They wouldn’t even offer to print them at a discounted price with a different ink. The only think I could do it pay the shipping to ship them back and get a refund.
The next thing is what really made me mad. I went on their website and wrote a review for the invitations. The review was actually pretty nice coming from me and all the trouble I had with the company. I stated the invitations themselves where gorgeous but the ink was poor quality. They changed my review all up before they posted it. It now states that I loved the invitations and that I did not like the ink I choose. That is not what I stated at all. I loved the ink just not the quality.
Reviews should be what they are and not changed. That is propaganda and not a review. So I just wanted everyone to know that they are a less than quality company and will not help you out much and change your words.
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08-18-2008, 07:09 AM
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#2 | | Happy Newlywed!
Join Date: Jun 2007 Location: Pennsylvania Wedding Date: September 5th, 2008 Wedding Location: Kona Village Resort, Big Island, HI
Posts: 6,612
Points: 29,900.96
Bank: 1,870,614.82
Total Points: 1,900,515.78 Donate
karma: 8 |  Re: Do Not Use americanwedding.com
April - i am moving this to Bride Referrals for you OK?
That SUCKS!!!!
You should send them a letter requesting that they immediately take down that review - they can't change your words - you could really be a bitch about this and get an attorney to send them a letter about that.
I would NEVER use a company like this!
__________________ Professional Photography by Mark & Gwyne Owens My moderator job is to manage the "Hawaii Forums" Please PM me or any other Moderator if you are having a forum issue or are being spammed or solicited by a Vendor. | 
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08-18-2008, 09:30 AM
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#3 | | Full Member
Join Date: Dec 2007 Location: New Jersey Wedding Date: June 27, 2009 Wedding Location: Gran Bahia Principe Tulum
Posts: 612
Points: 4,234.36
Bank: 35,568.01
Total Points: 39,802.37 Donate
karma: 1 | Re: Do Not Use americanwedding.com
That's terrible! I would be so pissed too! Check out weddingpaperdivas.com and look for a promotion code on google... they are who we used...
__________________
~Joanna~  | |
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08-18-2008, 09:34 AM
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#4 | | Car*licious in da house
Join Date: Apr 2007 Age: 29 Location: Telford, PA (Philadelphia transplant) Wedding Date: May 17, 2008 Wedding Location: Beaches Boscobel, Jamaica
Posts: 4,686
Points: 6,295.60
Bank: 967,382.16
Total Points: 973,677.76 Donate
karma: 6 | Re: Do Not Use americanwedding.com
I cant beleive they changed your words! Can you post another review stating that they reworded your previous review? That's sneaky. I am sorry you are having such trouble and I hope everything is ok with your dad!
__________________ My moderator job is to manage the "Jamaica Forums" Please PM me or any other Moderator if you are having a forum issue or are being spammed or solicited by a Vendor. | |
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08-18-2008, 10:02 AM
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#5 | | Yari*licious*
Join Date: Aug 2007 Age: 34 Location: California Wedding Date: October 10, 2008 Wedding Location: Las Caletas, Puerto Vallarta
Posts: 8,128
Points: 4,834.62
Bank: 426,560.75
Total Points: 431,395.38 Donate
karma: 10 | Re: Do Not Use americanwedding.com
WOW, the nerve of that company! That is so dishonest. Sorry you had such a terrible time with your invites. Also I hope your dad is okay.
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08-18-2008, 10:50 AM
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#6 | | Noob
Join Date: Aug 2008 Location: Tampa Bay Area, Florida
Posts: 25
Points: 818.89
Bank: 0.00
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karma: 0 | Re: Do Not Use americanwedding.com
If it were me, I would ABSOLUTELY report them to the Better Business Bureau. A case will be filed and a BBB agent will stay on top of them until a satisfactory resolution has been reached. Additionally, you can assure that your "actual" review is on file with the BBB, and the jerks won't be able to change it!
Shady, shady, shady if you ask me....
__________________  Samantha Tavarez
Professional Photographer P | (727) 289.5050 E | info@jmonetstudios.com www.jmonetstudios.com | |
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08-18-2008, 02:00 PM
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#7 |
Join Date: Nov 2007 Location: Bellmawr, NJ Wedding Date: Nov 6, 2008 Wedding Location: Paradisus Palma Real, Punta Cana DR
Posts: 4,904
Points: 9,575.51
Bank: 208,097.65
Total Points: 217,673.16 Donate
karma: 6 | Re: Do Not Use americanwedding.com
Wow they changed your review, that's really scummy. Like Samantha just said i would report them to BBB
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08-18-2008, 02:08 PM
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#8 | | Senior Member
Join Date: Mar 2008 Age: 29 Location: Staten Island, NY Wedding Date: 1/17/2009 Wedding Location: Moon Palace, Cancun, Mexico
Posts: 1,499
Points: 14,809.48
Bank: 38,719.32
Total Points: 53,528.81 Donate
karma: 2 | Re: Do Not Use americanwedding.com
I was just goign to say look into reporting them to the BBB, but I see others have said it already.
I looked into using them and I'm really glad I didn't!
Sorry to hear about your dad, I'll say a prayer for you.
__________________ 27 Confirmed with Plane Tickets...5 with rooms booked!  150 INVITES / 6 YES / 13 NO | |
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08-18-2008, 02:13 PM
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#9 | | Eric*a*licious*
Join Date: Apr 2008 Location: Alberta, Canada Wedding Date: November 30, 2008 Wedding Location: Grand Palladium Palace, Punta Cana, D.R
Posts: 1,924
Points: 1,207.57
Bank: 54,885.12
Total Points: 56,092.70 Donate
karma: 2 | Re: Do Not Use americanwedding.com
Thanks for warning everyone here. No one needs to be dealing with a company like that. I can't believe that they changed your wording in your review!!! OMG!!!! I say call into the BBB on them and make sure they do this to anyone else.
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08-18-2008, 02:17 PM
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#10 | | Full Member
Join Date: Aug 2008 Location: New York
Posts: 203
Points: 34.71
Bank: 0.00
Total Points: 34.71 Donate
karma: 1 | Re: Do Not Use americanwedding.com
That is absolutely awful! Thanks for the heads up! Can't believe they changed the review. Crazy!!!
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