Questionable action by TA

Hartyt509 · 07-18-2008, 02:17 PM

Quote:

Originally Posted by amesharpe

No I know, you're right. It's just so hard to keep track of everything lately

I know but don't give yourself more grief than you need to chick - its not worth it xx

lauren · 07-18-2008, 02:28 PM

in my case, it wasn't really the ta that upgraded us - it was the resort who realized we were bringing in 15 rooms and told the ta they'd upgrade us..... so for the ta to say that she'd TRY is unacceptable. tell her you were a little taken aback when you realized what she had done, and that you hope from now on, she gives you a courtesy call to discuss any changes...this is your wedding and YOUR vacation, not hers.

amesharpe · 07-18-2008, 07:03 PM

You're the best ladies. Thanks for all the support and encourgement.

I'm going to get a backbone and send my TA and email (so I have everything in writing) What should I be worried about? I have over 22 rooms booked so far. With the wedding and all the extras I've ordered...that's a good hunk o change for the resort and the TA. I should get better service.

You guys are the best. I'm so glad I found this site

KLC77 · 07-18-2008, 07:29 PM

Good luck writing the email. There's no way you should have to pay the fee for a change you didn't authorize! I would be pretty peeved.

Tammy Host · 07-18-2008, 08:17 PM

every agent has different policies on changes made to the reservation.

boy if i could charge $40 per change i would be RICH...i had one guest make 6 different changes in 2 months....she went from single, to double occupancy (her and bf) to single, back to double (i guess they got back together), to single, to double (with a new guy), then double but stay longer with new guy....

my problem with this situation is that she made the changes and just assumed you would pay her change fee...

Jacilynda · 07-18-2008, 09:11 PM

did you sign anything? Alot of time its in the fine print about changing or upgrading you... and technically most businesses have policies where if you give someone your credit information to use on file they can charge you like that. I would recommend if you ever give your cc info our or debit to advise its for one time use and not to remain on file or they have authority to use it again

amesharpe · 07-18-2008, 09:15 PM

Quote:

Originally Posted by Jacilynda

did you sign anything? Alot of time its in the fine print about changing or upgrading you... and technically most businesses have policies where if you give someone your credit information to use on file they can charge you like that. I would recommend if you ever give your cc info our or debit to advise its for one time use and not to remain on file or they have authority to use it again

No, we didn't sign anything yet. But i'm sure you are correct. Maybe our deposit counted as authorization. We've worked it out and there will be no charge. it was just a shock. The resort can drop their rates a zillion times before we arrive. Those charges really could have racked up

Jacilynda · 07-18-2008, 09:17 PM

I'm glad you have it straightened out... your TA will probably never do it again now that you've had to deal w/ this.

TA Jennifer · 07-18-2008, 09:46 PM

Wow that's one heck of a change fee- $40 per person for unauthorized changes?!

I'm trying to figure out what her reasoning was as overall you only "saved" a few bucks, less than $20 with the fees!

I never make changes without authorization- in writing -from my clients. It makes sure that there aren't any misunderstandings on either of our parts and all fees, if applicable, are disclosed.

Sounds like she was trying to be helpful and was zealous about it without fully thinking about her actions and the consequences. She offered to make good her error so that's great but I would clarify that you need her to ask before in the future for any changes -especially if they carry a fee!

You can also get third party travel insurance- won't cover price drops but it will cover a host of other things that can go wrong!

I'd keep it congenial-she admitted her mistake and made good on it and isn't charging you anything extra.

As far as the upgrade goes- it may or may not happen, all depends on availability, how many are getting married that week ect! I always write a VIP letter to the manager for all of my clients-sometimes they get amazing upgrades and extras, sometimes a gift or upgrade and sometimes nada.

TA Maureen · 07-21-2008, 04:33 AM

I would definitely call my client before making any changes to their reservation especially changes that involve fees. I ised a TA for my DW so I wouldn't have to deal with collecting money and what not from my friends and family. There was a price drop and she called all of my guests to ask then if they wanted the lower rate or a room upgrade and she did not charge any fees. It does sound like she has straightened everything out as of right now though. It looks like you are getting married the week of Christmas, is that right? If so, I would not get my hopes up for the resort to upgrade you because it is such a busy time of year and the hotel will likely be filled to capacity.