photographer is freaking out about my review

[shannon]

Your honest review is appreciated- like some of the other girls said- your review is certainly not hurting her reputation like her response is!!! Thanks for posting and I'm sorry about the headaches...

[Yvette]

Where can I find the MR Forum?

[Morgan]

Originally Posted by TammyB

Ok so I remember back when I got married many women were upset with JC because he was behind in his photos, ono bride posted a VERY honest review. JC commented to it and accepted that is was a problem and is taking the steps to correc it. My point in telling you this is because IMO she should have accepted the review as it was and took it as a learning experience. That is pretty sh*tty on her part that she is blaming you for ruining her rap. Shame on her..


BTW on this forum we are happy to hear comments back from vendors, sometimes it helps to see both sides of the story. Ya know?

Yeah, reading JC's response impressed me. I think the feedback will help him improve his business & he handled it great.

if she would have handled critism like JC did I think it would have only boosted her rep.

[SunBride]

Originally Posted by Morgan

She did a weeks worth of photography & all the work that goes into it afterwards for $800!

Well yeah, 800$ plus a free trip. But obviously for her she had to not charge a lot in order to build her portfolio because she only had 2 destination weddings, both at the same resort, and both with very very limited time for photos, and no trash the dress (most photographers do the first wedding or two free, and I believe she did for the last one but not sure). So yeah, I know I got a great deal and that she worked really hard, and we are both reaping the rewards, me because I have great photos, and her because she has a great portfolio which will surely help her get future DWs (in fact she has already increased her price to travel + 1500$)

[Pazoop]

Seriously? I mean, no wait....what I mean to say was...SERIOUSLY??? She thinks she's being blasted with a negative review there?

Wow...I read your review and I don't know what it said before the minor edits but the way it reads now is as a balanced assessment between the quality of her work (which you said was excellent) and what she was actually like to work with (which you said could have been better if she was less anxious/serious but was far from awful). If you were to have read it directly to her, it would have been more like constructive criticism -- telling her to please relax a little so that her clients can enjoy their wedding! The photos are supposed to be beautiful but they're also supposed to be fun!

She obviously very talented and your pictures came out so beautifully...Do you feel that it's too late for her to redeem herself if she can back off a little and apologize for freaking out initially? Sometimes personalities do not mesh well and she's obviously very serious and sensitive to criticism. To some people that level of seriousness might be a huge plus!

[Morgan]

Originally Posted by SunBride

THANK YOU, that is exactly my point. My photographer should not be adding to my stress level. In fact, in between the time I booked and left she was the only thing that caused me stress, and it was really bugging me because I was trying so hard to not stress and I was being so successful at that with all other aspects of planning.

Thank you for the support ladies, I really needed to hear this. And I'm very happy to hear that my review did not ruin her reputation, becaue I really didn't want to do taht, she did a fabulous job with my photos. It's just that in a perfect world I would have gotten a photographer who did pretty much exactly the same job, but didn't stress me out. So I wanted to warn others that if this concerns you, than maybe you should think carefully before hiring her, it's not like I went out saying "DON'T HIRE THIS PHOTOGRAPHER".

One part of her reply was:

"I hope you realize how unfair it is to make comment on a forum where I can not also make comments about the negative experiences I had or defend or explain the comments you made - such as your train which would never sit properly because it was an add-on of a clump of material that did not move well."

Okay, we did have some problems with my train because it was detachable and the clasps weren't tight enough. Once we realized this problem (because I noticed it wasn't hanging right), my mom tightened teh clasps and it was fine and I thougth it was beautiful. But why didn't she notice it was clumpy and see if it was fixable? I mean I understand if we had tried to fix it and it was still looking clumpy, but basically she's saying that she thought it was clumpy and she didn't even bother seeing if tehre was anything she could do about it. And how rude of her to say that it was "a clump of a material".

Was that during the ceremony? The BMs are supposed to handle it, but you said no one told them that. It's an awkward thing to bend over during a ceremony & fix a train. i still hesitate to do it & I've been a MOH several times. But if it was not during the ceremony then she should have caught that.

Anyway, i agree I wouldn't want any part of my dress described as a clump.

[twinkletoes]

Originally Posted by Yvette

Where can I find the MR Forum?

Look under the Mexio section (Riveria) to be specific.

[Maura]

Originally Posted by SunBride

One part of her reply was:

"I hope you realize how unfair it is to make comment on a forum where I can not also make comments about the negative experiences I had or defend or explain the comments you made - such as your train which would never sit properly because it was an add-on of a clump of material that did not move well."

Okay, we did have some problems with my train because it was detachable and the clasps weren't tight enough. Once we realized this problem (because I noticed it wasn't hanging right), my mom tightened teh clasps and it was fine and I thougth it was beautiful. But why didn't she notice it was clumpy and see if it was fixable? I mean I understand if we had tried to fix it and it was still looking clumpy, but basically she's saying that she thought it was clumpy and she didn't even bother seeing if tehre was anything she could do about it. And how rude of her to say that it was "a clump of a material".

wow. your photographer is going WAY over the line by giving you put-downs about your dress because she had difficulty photographing it for WHATEVER reason. her post-wedding behavior is unacceptable! she is the one ruining her own rep here, does she think you arent going to tell anybody about how you were treated afterwards?! afterall, the after-wedding part of your client relationship is still significant -- you could be planning to order hundreds of dollars worth of prints through her for all she knows, and now, you might be considering only fulfilling what you are contractually obligated to do and going elsewhere to get your prints where someone will treat you with some respect.

[SunBride]

Originally Posted by Morgan

Was that during the ceremony? The BMs are supposed to handle it, but you said no one told them that. It's an awkward thing to bend over during a ceremony & fix a train. i still hesitate to do it & I've been a MOH several times. But if it was not during the ceremony then she should have caught that.

Anyway, i agree I wouldn't want any part of my dress described as a clump.

It was during the ceremony (yes I asked my sister but she forgot) but no big deal because it's not that obvious and the wind probably would have moved it and I moved around twice so she would have had to refix it. Obviously I did not expect my photographer to either fix it or go tell my sister to fix it during the ceremony.

It is however much more obvious in a few pictures we took of my back before the ceremony, me on the balcony, me hanging onto the curtains, and me looking out a little window down the hall. It was only after all these photos that I realize my train had gotten half unattached. I think it must have gotten unattached while we did the laying down pictures on teh bed (which were the first ones). I don't totally blame her though because my mom and bridesmaids didn't notice either. But regardless, I just mentioned it as a very minor factor in the review.

[SunBride]

I wonder if she could have replied on that forum if she would have called my train an "add-on of a clump of material that did not move well"!!!