Call the ROR to double check your wedding date isnt DOUBLED booked!

Marnie&Peter · 04-18-2008, 06:01 PM

I recently had to switch my wedding date from April 7th 2009 to April 21st 2009. When my TA called to cancel my April 7th wedding date @ 4pm on the beach, the Riu said that there were 2 weddings booked for that date and same time and wanted to know which one to cancel. This frustrates me!!!! Does anyone else think that this is wrong?!?

If we never had to change our April 7th date, I wonder when we would have been informed that there was another wedding booked on our date and exact same time?!?!?! Or even still, would they have contacted us, or would we have found out in our meeting with Chandlyn when we got there?!?! My TA was furious that this would happen and made sure this would not happen for the April 21st wedding- but who really knows! The Riu couldnt explain how this could have happened and why they would have allowed this to happen in the first place.

UGH! This bothers me a lot...I don't know if anyone else is worried about this- because before this happened, I was nnever concerned nor thought that they would double book a wedding for the same time and location.....

I dont know if some of you may want to double check with the resort to make sure no one elses wedding date and time is double booked!!!!!!

twinkletoes · 04-18-2008, 06:14 PM

This EXACT thing happened to me!!! I was floored.

B/c I had my heart set on the RIU after hearing so many great things about it. We ended up having to decide to go to another country!

Marnie&Peter · 04-18-2008, 06:18 PM

Ya, I have had so many issues thus far setting up a date! But we are finally set and confirmed and paid for April 21st...lets just hope there are no more problems or more double bookings!!!!

and also, for those of you worried about the 2 business days thing- its not set in stone, and they easily change it so you can be there less than 2 business days! You need to go thru your TA for this to happen!

TA Maureen · 04-18-2008, 07:10 PM

Sorry you are having to deal with this. I would be so frustrated too. Did you have the April 7th date and time confirmed (you put your credit card # in and got a confirmation # not just a reference #)? The only reason I ask is because several times brides from this board kept trying to get a time that they prefered but that was not available at first. So after a while if the person that requested the date and time never went back online to give their info (detailed info about bride/groom, parents, witnesses, credit card #, etc.) then the wedding department gave them their prefered time. So I could see how both couples would think they have that date and time when really only the ones that went back and confirmed it did.

Marnie&Peter · 04-18-2008, 07:17 PM

oh ya we have all the confirmation numbers from booking it and putting in our credit card #s...our TA had to call the head office of the Riu to figure it all out, and whoever she talked to said that both couples were confirmed with credit cards and wanted to know who my TA wanted to cancel.

I just hope this doesnt happen to anyone else!!!

Linzibella · 04-18-2008, 07:21 PM

Yikes! I've just confirmed my wedding through the website but will now be sure to have me TA double check.
That would be the worst to find out that you were double booked when you got down there!
Thanks for the heads up.

baybride · 04-18-2008, 09:26 PM

Wow, this worries me, I just got my confirmation email 1 week ago but I haven't finished the confirmation process, I was under the impression that all I needed was to give the confirmation code for our rooms that my TA gives me (and right now I'm in limbo between 2 TA's to see who will give me the best rate) I know in the email they sent me it said 2008 brides had 30 days to confirm but it didn't say anything for 2009 brides so I assumed I was ok. I planned on doing this no later than next week. Now I'm a little worried.

Hartyt509 · 04-19-2008, 02:46 AM

I'd have told them to bog off and cancel the other one and that you wanted your out of pocket expenses for the trouble its caused you!

chicklet · 04-20-2008, 03:26 PM

Quote:

Originally Posted by baybride

Wow, this worries me, I just got my confirmation email 1 week ago but I haven't finished the confirmation process, I was under the impression that all I needed was to give the confirmation code for our rooms that my TA gives me (and right now I'm in limbo between 2 TA's to see who will give me the best rate) I know in the email they sent me it said 2008 brides had 30 days to confirm but it didn't say anything for 2009 brides so I assumed I was ok. I planned on doing this no later than next week. Now I'm a little worried.

We emailed the Riu to make sure that the date would still be available if we didn't do the confirmation for a month or two. They told us that they hold your date up 2-3 months. I hope everything is okay for me.

DLyteful · 04-20-2008, 10:35 PM

This title is totally starting to stressing me out...