Discountmugs.com -- Travel Mug Redo

[foxytv]

So I had to get a little nasty with Discountmugs - Coffee Mugs, Travel Mugs, Water Bottles, Promotional Pens, Glassware, Commemorative Plates, Tiles & Promotional Items b/c I hadn't heard anything back despite my initial complaint and f/u with Customer Service about my dis-satisfaction with my travel mugs for the OOT bags in almost a week.

 

However, after yesterday's unpleasant email from me, I finally got a response today, saying they are going to totally redo them, using a different mug style to ensure the logo is the correct size.

 

So, this is the mug they will be resending me.

 

 

This is the mug I originally ordered (we wanted a handle) but the logo was just ssoo small AND after closer inspection, more than half of the mugs don't have secure lids, so even if the logo had been the right size, the mugs still would have been defective.

 

 

I love our original mug style -- but am so glad they fianlly got back to me and are redoing them for me, even if it is a different mug style.

 

My faith in the company has been restored -- and now I will have a TON of extra mugs if anyone wants one of our DW souvenirs. lol.

 

I guess we can just use them for the AHR, even if the lids aren't all secure like they should be.

[Jones4Me]

Glad they finally made things right with you! Hope the new ones are perfect!

[twinkletoes]

It's ashame we have to get 'nasty' with companies just to get great customer service.

 

I'm glad they are re-doing them! (free of charge I hope, lol)

[foxytv]

Quote:

Originally Posted by twinkletoes It's ashame we have to get 'nasty' with companies just to get great customer service. I'm glad they are re-doing them! (free of charge I hope, lol)

lol. as far as I know they are free of charge, and i also get to keep the bad ones instead of having to ship them back.

their customer service -- as far as responses -- is still not great and a bit convaluted (sp?) ... b/c they want to do everything via "Tickets" and email instead of actually speaking to someone on the phone -- but at least I finally got a decent response!

[becks]

Congrats on getting that resolved! I'm sure the new ones will be perfect (especially now that they are afraid of you!).

[Spazz]

Tami, I'm glad they are redoing them free of charge, that's really great!

[JUSTUSTWO]

Its bad that you had to get nasty, but great that it all worked out. Can't wait to see the new ones.

[Chiquita]

Woohoo! Great news they are redoing them for you

[TATrisha]

I'm so glad they made things right... and now you can give each guest TWO mugs

[foxytv]

Quote:

Originally Posted by Tlseege I'm so glad they made things right... and now you can give each guest TWO mugs

lol. well, at least i can use the crappy ones for the AHR.