What Is a TA's Role for a DW?

foxytv · 01-09-2008, 01:37 PM

I'm curious as to what i can expect from my TA as our DW date draws near.

I saw Sheaa's post with the travel info her TA mailed out. But, I am wondering if all TA's or most TA's do this sort of thing.

My TA has been great to work with, but I feel ike I am doing a lot of her work for her, when I have plenty to take care of on my own.

When a guest contacts her witha question ... she calls me and asks me to explain things to the guest (I have asked all guests NOT to contact me about things since I am busy enough).

She email me copies of all the guest invoices(which is nice to have so I know everyone's travel dates) but also asked that I send them out and f/u since our payments are due next week.

Anyway -- maybe a lot of this is normal. I don't mind most of it ... but I wish she was doing more of the interacting with the guests instead of always contacting me. Maybe I should be grateful that I am so kept in the loop?

carly · 01-09-2008, 01:42 PM

So funny, Tami. We just had this discussion at our Philly/NJ/NY outting the other day. I am more then interested in the answer!!!

TA Jill · 01-09-2008, 01:46 PM

Mine contacted the guests and sent the guests the invoices, I just assumed that's what they're supposed to do. After all, each guest is paying their own way, so each of them are a client of hers, not just you, why would you be sending out invoices? It just doesn't make sense to me.

DanielleNDerek · 01-09-2008, 01:50 PM

My TA is contacting guests that have deposits down and sending invoices. She even offered to send email or call the people who haven't put down deposits yet. I agree with Jill, they are clients of her's too, she should be dealing with the invoices and their questions. That's not your responsibility. Maybe you should explain to her that you really don't have the time to do all of this because you are busy planning your wedding.

jfwolfe72 · 01-09-2008, 02:03 PM

Mine has been taking care of absolutely everything in the travel area. Some of my guests have had to change their rooms or flights or even where they were leaving from and she's handling everything. She even acts as a mediator w/ the resort. Having her has made my life so much easier!

LisaG · 01-09-2008, 02:23 PM

Mine took care of absolutly everything. Once someone booked, she would send me names and travel dates. She handled all payments and never bothered me with anything.

Tammy Host · 01-09-2008, 02:49 PM

i answered below...i make information sheets when my clients ask for it but usually they have websites with information on the resort, area, etc.

Quote:

Originally Posted by foxytv

I'm curious as to what i can expect from my TA as our DW date draws near.

When a guest contacts her witha question ... she calls me and asks me to explain things to the guest (I have asked all guests NOT to contact me about things since I am busy enough). i don't ever do this..i treat each guest of the wedding like an individual client and help them with their individual needs.

She email me copies of all the guest invoices(which is nice to have so I know everyone's travel dates) but also asked that I send them out and f/u since our payments are due next week. this is really weird...the only time the bride and groom knows about their guests making payments is when. a. their guests have gone MIA and are not responding to me or b. they booked their guest (like their parents) and wanted to handle all the travel arrangement for their guests.

Anyway -- maybe a lot of this is normal. I don't mind most of it ... but I wish she was doing more of the interacting with the guests instead of always contacting me. Maybe I should be grateful that I am so kept in the loop? i keep them in the loop other ways like spreadsheets of who has booked, emails about who called for info and did not book and why, etc.

ErinB · 01-09-2008, 03:04 PM

My TA is pretty good. I didn't know however that this was her first group account! She does anything I ask her, follows up on all of my questions. She had the marketiung department develop a cull color flyer and brochure for each potential guest will all pertinent info. She also has a spreadsheet of who has signed up to go that she shares regularly.

I would definitely express your concerns to your agent. It is her job not yours to mail invoices, etc. Does this mean she also expects you to pay for all postage?

JaimeLynne · 01-09-2008, 03:48 PM

I don't think she is doing her job. Does she specialize in DW's or group events? Even the spacey TA from our first site visit (did not care for her...) said it was her role to take care of these things so that the bride does not have to worry about dealing with everyone - they should be calling her with any questions/concerns not you!

My current TA also specializes in DWs but seems much more on top of things than the last. I will be expecting her to keep in contact with the guests as they are her clients.

From what you've said I do not think your TA's services are up to par.

junebride2b · 01-09-2008, 05:38 PM

My TA is taking care of everything. She will call to check in with me and let me know that a new guest has booked but doesnt' include me in any phone calls or invoices. We have them so we don't have to do all that or even worry about it!!!