Melia Cabo Real

LoraW · 10-27-2006, 11:03 AM

I'm getting married at the Melia Cabo Real on May 17, 2007. We are having a private ceremony and reception for over 75 guests. Over 70 are already booked and paid for their hotel. My problem is the WC that I am working with does not respond to my emails. When he does finally respond (after I send 4+ messages) he doesn't answer my questions. And I am really concerned that the wedding will not go as planned. I want to file a complaint with the hotel but I'm affraid that we will get even worse service. But I really need him to answer some of my questions. I have asked him for contact info. for the photographer, florist and bands or DJs. I have no idea whether or not the WC will book them for me automatically or if I even have choices.

help please...

TammyB · 10-27-2006, 11:09 AM

Have you tried calling him? I know from my experience that because our wedding date is still 7 months away they tend to put me on the back burner until they have time. BUT, I would definitly call and if you still can't get a reponse, then yes complain about him.

LoraW · 10-27-2006, 11:23 AM

I have tried calling him and he doesn't speak English very well. I guess that is just as much my fault bc I don't speak spanish. but I still need him to reasure me that we can secure our date, time, type of flowers, music, etc.

TammyB · 10-27-2006, 11:25 AM

Do you know anyone that speaks spanish that can help you make a call to him? If I were in your shoes and I had no one to help me talk to him I would ask to speak to someone at the resort that speaks english that can help you translate. Or if you have the means, go to Cabo and set up a meeting with him.

Tammy Host · 10-27-2006, 01:07 PM

there is another bride here (jendhill) that is a melia bride...maybe she will see this post and can help. also, the first step is to have your TA contact them. Usually this will put them back in line.

JENDHILL · 10-27-2006, 02:21 PM

Lora-
I am getting married at the Melia San Lucas (MSL). The Melia Real is a different hotel, but I'm sure with similar management and personel. My experience with the the Melia San Lucas was actually pretty similar. The "Wedding Coordinator", Claudia, at the MSL, I found out later, is actually the Sales Manager. So she has been anything but helpful. I actually ended up hiring a wedding coordinator and she has helped tremendously. Our wedding is for 65 people and she has been able to smooth out all of our rough edges and language barriers. I can send on her information to you if you'd like to go that route. My other advice would be to call them too. I finally did that with Claudia and was able to get a bit more done. Don't stress too much though. This won't be the last time you don't receive an immediate response. I think most of the girls on this board experience it at one time or another! -jenny

JPMO · 10-27-2006, 02:48 PM

If I were in your position I would definately get a Spanish speaking friend or translator on board. Have a list of questions ready and don't accept no for an answer. If that didn't work then I would definately hire a planner. Some girls have used a day of only person and significantly saved money. Last option would be to pay Cabo a visit. While I would always recommend such, everyone can't budget that. Good luck and keep us posted.
Also with you being on board a lot of the contact info is available so you can book vendors yourself. That's definately the most time consuming but not impossible

JENGONDA9 · 10-27-2006, 03:45 PM

When i started working with my hotel about 4 months ago, i had a hard time getting a hold of the coordinator at first too...i agree with the girls they start to be much more responsive once it gets closer. However, you want to make sure they get the basics nailed down early like the judge or minister, and photographer so that they are not booked. Other than that, the rest can probably wait so I wouldn't stress too much!